SwyxWare Feature Highlights

Please find below highlight features of the current version SwyxWare Version.

Telephony Functions

• Call Waiting
• Caller list with date and time
• Selection of number for outgoing calls
• DTMF generation
• Hold
• Call Swap
• Microphone muting
• Name resolution for numbers
• Parallel calls (on external devices too)
• Inquiry
• Callback on Busy (internal and inter-location)
• Callback request, internal
• Hide Number for external calls
• Call Pickup
• Call Forwarding
• Signalling of a second call, configurable
• Phonebook with subscriber status
• Phonebook, global
• Phonebook, personal
• Transfer with Inquiry
• Blind Call Transfer
• Shortcut keys
• Dial from any Windows application with clipboard/Hotkey
• Block dialling
• Overlap Sending
• Vanity numbers
• Redial, automatic
• Redial list with date and time

Convenience Functions

• Recording Wizard
•  „One-Click Application Sharing“
• Application Sharing (with Web collaboration plugin,
  Teamviewer², SwyxIt! Meeting)
• Audio Modes (handset, headset, handsfree, open listening)
• Passive Call Intrusion²
• Intrusion on connection with the option of talking to one
  subscriber (Whisper Mode, Active Call Intrusion)²
• Intrusion on connection with the option of talking to both
  subscribers (Conference)²
• Selection of user name when program is started
• User pictures (automatic, manual)
• User/Roaming profiles
• Call Routing Manager (Intelligent call forwarding)
• Manager/secretary configuration
• Collaboration with a mouse click
• Collaboration plugin for Teamviewer²
• Collaboration plugin for SwyxIt! Meeting
• CTI for Swyx IP system telephones (remote control)
• CTI/TAPI for IP phones
• Intercom
• Direct dialling of SIP addresses (URIs)
• Drag & Drop (e.g. phone numbers)
• Signalling of availability on Speed Dials
• Signalling of availability in phonebook
• Expanded redial functions
• Extended Call Routing² with Graphic Script Editor (GSE)
• Actions: Connect to, loop, FollowMe, announcement,
  record message, generate e-mail, voicemail, receive
  DTMF tones, play string, remote inquir
• Decision-based actions
• Construction of complex call handling scenarios
• Expandable with user-specific COM objects or
  procedures in Visual Basic Script
• Calendar-based forwarding (away, busy)
• Cascaded execution of Call Routing scripts
• Hierarchical script execution
• „Number/Date/Time to Speech“ function
• Scripting with Visual Basic enhancements
• System variables (call duration, number, name, current
  date, current time, day of the week, date and time of the
  call, dialled extension, identification number (PIN)
• Support of script signature
• Time- and date-dependent actions
• Status storage in variables
• DTMF support
• Fax integration²
• Group call delivery (parallel, sequential, rotary, random)
• Group signalling
• Group dialling
• HD ring tones
• Hook on/off support (handset)
• Hotkeys
• Instant Messaging between SwyxIt! clients
• Interactive Voice Response (IVR) via DTMF2
• Conference, initiated by subscribers
• Conference room²
• Configuration of IP system telephones with SwyxIt! client
• Context-sensitive Online Help
• Microsoft Windows user authentication
• Recording of calls with SwyxIt! client (manually and
  automatically) in all connections^{1, 2}
• Lists of recordings
• Recording wizard (Export of recordings)
• Name search in phonebooks, Microsoft Outlook and
  Lotus Notes
• Speed dials freely configurable
• Speed dials in SwyxIt! client with Outlook calendar query
  (away, busy, free from/to)
• Dial by name from phonebook with Autocomplete
• Support for Microsoft Outlook and IBM Notes²
• Rich Presence (logged off, accessible, away automatic, away
  manual, do not disturb, speaking, status text automatically
  from Outlook or manual)
• Call signalling for internal and external calls
• Call signalling, number dependent
• Call signalling, silent/optical
• SDK (Software Development Kit)
• SwyxIt! Skin concept
• Flexible user interface
• Skin editor for amending and creating your own user
  interfaces with your chosen graphics and animations
• Predefined user interfaces for different implementations
  and screen sizes
• Adaptable in design, e.g. tailor to corporate design by use
  of individual graphics
• Adaptable in functionality, e.g. number of speed dials,
  function keys, lines
• Switchboard interface with 140 speed dials and 6 line
  buttons with individual Call Journal
• Tab function for grouping speed dials and functions, e.g.
  for setting up organizational structures
• User pictures, selectable individually or system-wide
• Optimized usability in co-operation with ERCIS
  (European Research Center for Information Systems)
•  SwyxIt! Web Extensions
• Linking of Intranet applications (CRM, Sharepoint, etc.)
• Presentation of Web content in the SwyxIt! Skin
• Event-related updates to the display (e.g. for incoming
  or outgoing calls)
• Window technology
• Passing of parameters to a Web application (number etc.)
• Use of variables
• Mapping of events to speed dials and numbers
• TAPI 2.2 (TSP) support for client
• Tip of the Day (when program is started)
• Different ring tones according to caller ID
• Supports terminal server environments
• Shortcut keys
• Video telephony
• Voicemail, recording of announcements
• Voicemail, remote inquiry³
• Voicemail, compression of voice messages⁴
• Voicemail, delivery via SMTP⁴
• Dialling out from all Windows applications via clipboard/
  Hotkey (specific support for Microsoft Internet Explorer)
• Dialling via Windows ”CallTo“ function
• Call Waiting, configurable
• Mapping of project numbers to outgoing calls

Call forwarding

• Call Routing Manager
• Follow-Me
• Do Not Disturb
• Default call handling for undeliverable calls
• Call forwarding if subscriber logged off
• Call forwarding if busy
• Call forwarding, remote configuration
• Call forwarding, calendar-based
• Call forwarding unconditional
• Call forwarding no reply

Conferences

• Three-way conference
• Unlimited number of conferences and participants²
• Conferences, dial-in via extension²
• Conferences, user-initiated (ad-hoc)
• Conference manager²
• (PIN-protected) Conference rooms²
• ”Listen only“ conference rooms²

Voicemail

• Announcement recording also remotely
• Unlimited number of voiceboxes⁴
• User-defined voice compression
• Remote voicemail checking (PIN-protected)³
• Individual announcements
• Sending via SMTP to any e-mail address⁴

Control of costs and calls

• Call Detail Records (CDR)
• Charges information from ISDN (Advice of Charge)
• Least Cost Routing (manually configurable)
• Call restrictions for subscribers (local public network,
  national, international, Europe-wide)
• Call restrictions for subscribers with White-/Blacklist

Microsoft Outlook/Microsoft Exchange Integration

• Query calendar information using the Speed Dial
• Start call from E-Mail
• Start call from calendar entry
• Display and create Outlook contacts from lists (Caller List,
  Redial List, list of recordings,a global and personal
  phonebook, callback requests)
• Display and create Outlook contacts during a call
• Selection of the contacts folders to use (personal contacts,
  global phonebook, released contacts folders from
  Exchange)
• Create a task request from a Speed Dial
• Create a meeting request from a Speed Dial
• Calendar-based call forwarding
• Name resolution from contacts in the SwyxIt! display
• Name resolution from contacts, opening the contact
  window
• Logging of calls in Journal
• Search in contacts
• Swyx Voicemail Player (listen to voicemails directly in
  Outlook)
• Call subscribers directly from Outlook contacts

Lotus Notes Integration²

• Query calendar information using the Speed Dial
• Start call from an E-Mail
• Display and create contacts from lists (Caller List, Redial
  List, list of recordings, global and personal phonebook,
  callback requests)
• Display and create contacts during a call
• Direct dialling from Lotus Notes
• Simple integration of customer-specific databases with
  wizard
• Create a task request from a Speed Dial
• Create a meeting request from a Speed Dial
• Calendar-based call forwarding
• Name resolution from contacts in the SwyxIt! display 
• Name resolution from contacts, opening the contact
  window
• Search in contacts
• A variety of contact sources (personal contacts, global
  phonebook, released contacts folders)

Fixed Mobile Convergence²

• Mobile Extension Manager (MEM)
• ”One Number“ concept
• Control of MEM via DTMF sequences (function codes),
  enabling use with any mobile phone
• SwyxIt Mobile Client – App for Android and iPhone
  •  Call Journal
  •  Fast Dial-Up via IP
  •  Index strip in phonebooks and contacts
  •  Configuration of call forwarding
  •  Manual setting of the presence status
  •  Multisite support
  •  Setting of system-wide status text
  •  SwyxWare user pictures in the contact details
  •  Phonebook with status signalling
  •  Post Dialing Digits
  •  Dialling via MEM or directly (configurable)
  •  Redial list
  •  Access to local contacts

• WebAccess with access to Global Phonebook with status
  signalling (Presence)

Installation and Administration

• Graded administration rights (User, Team admin, Supervisor
  admin etc.)
• Administration and configuration of all server components
  via central administration
• Administration and configuration of all user settings via
  central administration
• Alternative numbers (configuration of additional outgoing
  numbers per user)
• Display of active calls
• Automatic server detection
• Automatic switch to standby server²
• Up to 30 ISDN B channels over one PRI connection
• Up to 2 PRI connections per gateway server
• Codec filters (prioritization of voice codecs)
• Codec transparency (use of devices with non-supported
  codecs)
• Internal BRI/PRI for connection of telecommunication
  systems as subsystems
• Internal BRI/PRI for data transfer
• Configuration via Microsoft Management Console (MMC)
• Microsoft Active Directory Integration
• Multi gateway server support (also at various locations)
• Number replacement table
• SNMP – Statistics compilation and traps
• Standby backup server with complete mirroring of all
  configurations²
• Site coupling
• Status display with Microsoft Management Console
• SwyxWare services can be multiply distributed in the
  network for load distribution purposes (except Mobile
  Extension Manager)
• Unattended SwyxWare installation (with script)
• Support of home office and branches with independent
  gateway and remote survival capability
• Support of SIP (Session Initiation Protocol)
• Encryption of voice data (SRTP), server-wide or per user
• Music on hold by means of selectable WAV or MP3 file

Quality of Service, Voice quality

• Line echo compensation (G.165)
• QoS (TOS, 802.1p, Diffserv, RSVP)
• Voice coding according to G.711 (64kbit/s)
• Voice coding according to G.729 (24kbit/s)
• Voice coding according to G.722 (High Definition Audio
  (64kbit/s)
• Voice compression

External connections (ISDN/SIP trunks, link between SwyxServer systems)

• Automatic Failover with dual PRI card (through-connection
  of public line to backup gateway behind)
• Up to 76 ISDN B channels per gateway
• Data transfer on internal BRI/PRI
• Call Detail Records
• ENUM support (Telephone number mapping)
• Charges information (Advice of Charge (AOC)
• Every ISDN line optionally configurable to NT/TE
• Configurable Least Cost Routing
• Line echo suppression (G.165)
• Power supply to internal BRI (Phantom power)
• Disable lines
• Site coupling of several SwyxServers as one network system
• Bandwidth management (Maximum number of calls per
  trunk)
• User pictures
• Codec filters
• Collaboration
• Instant Messaging
• Least Cost Routing
• Voice coding according to G.729 (24kbit/s)
• Voice coding according to G.722 (High Definition Audio
  (64kbit/s)
• Voice compression
• Presence signalling incl. status text between locations
• Callback on Busy
• Signalling and voice over IP
• Signalling over IP, voice over ISDN
• Inter-location functions configurable per link and service
• Inter-location phonebook (automatic update)
• Video telephony
• STUN support
• Clock synchronization between ISDN cards
• Supports SIP connections (SIP = Session Initiation Protocol)
  to ITSP (SIP trunking)
• Support of multiple gateways
• Connection restrictions for subscribers by authorization
  profiles (individually by authorization profiles, individually
  configurable for internal calls, local calls, long distance
  calls, international calls or any defined numbers and
  number range)
• Different PSTN access codes, e.g. to distinguish between
  business calls and private calls
• Preconfigured profiles for different SIP providers

Fax²

• Storage of incoming faxes in the formats: BMP, DCX, JPG,
  PCX, TIFF, PDF
• Connection of analog fax machines via IP a/b adapter
• Archiving of faxes
• Automatic distribution of incoming fax messages by suffix
  dialling (DDI and MSN)
• Automatic fax printout to network printer
• Automatic print of incoming and outgoing faxes and fax
  journals
• Faxing from any program with the print function
• Fax speed: TX 14400/RX 14400
• Fax over IP (T.38)
• Fax Server service
• Fax delivery to fax client
• Journals for receipt, sending, jobs and errors
• Configurable redial (time and number)
• Use of Microsoft Outlook contacts and global Exchange
  address lists for giving the recipient
• Broadcast of a fax message to multiple recipients
• Rapid display of fax documents directly on screen
• Sending of short notes in the cover page (Quickfax)
• Serial faxes
• Support of cover pages, forms and letters
• Forwarding of received faxes to other SwyxFax users or fax
  machines
• Delayed sending
• Central inbox for fax messages with no recipient
• Delivery of received faxes by SMTP to any e-mail address

¹ Not available in combination with IP telephone
² Requires additional licenses
³ Requires IMAP4 mail server
⁴ Requires SMTP mail server

Protocols and Standards