SwyxWare Feature Highlights
Please find below highlight features of the current version SwyxWare Version.
Telephony Functions
- Call Waiting
- Caller list with date and time
- Selection of number for outgoing calls
- DTMF generation
- Hold
- Call Swap
- Microphone muting
- Name resolution for numbers
- Parallel calls (on external devices too)
- Inquiry
- Callback on Busy (internal and inter-location)
- Callback request, internal
- Hide Number for external calls
- Call Pickup
- Call Forwarding
- Signalling of a second call, configurable
- Phonebook with subscriber status
- Phonebook, global
- Phonebook, personal
- Transfer with Inquiry
- Blind Call Transfer
- Shortcut keys
- Dial from any Windows application with clipboard/Hotkey
- Block dialling
- Overlap Sending
- Vanity numbers
- Redial, automatic
- Redial list with date and time
Convenience Functions
- Recording Wizard
- „One-Click Application Sharing“
- Application Sharing (with Web collaboration plugin,
Teamviewer2, SwyxIt! Meeting) - Audio Modes (handset, headset, handsfree, open listening)
- Passive Call Intrusion2
- Intrusion on connection with the option of talking to one
subscriber (Whisper Mode, Active Call Intrusion)2 - Intrusion on connection with the option of talking to both
subscribers (Conference)2 - Selection of user name when program is started
- User pictures (automatic, manual)
- User/Roaming profiles
- Call Routing Manager (Intelligent call forwarding)
- Manager/secretary configuration
- Collaboration with a mouse click
- Collaboration plugin for Teamviewer2
- Collaboration plugin for SwyxIt! Meeting
- CTI for Swyx IP system telephones (remote control)
- CTI/TAPI for IP phones
- Intercom
- Direct dialling of SIP addresses (URIs)
- Drag & Drop (e.g. phone numbers)
- Signalling of availability on Speed Dials
- Signalling of availability in phonebook
- Expanded redial functions
- Extended Call Routing2 with Graphic Script Editor (GSE)
- Actions: Connect to, loop, FollowMe, announcement,
record message, generate e-mail, voicemail, receive
DTMF tones, play string, remote inquiry - Decision-based actions
- Construction of complex call handling scenarios
- Expandable with user-specific COM objects or
procedures in Visual Basic Script - Calendar-based forwarding (away, busy)
- Cascaded execution of Call Routing scripts
- Hierarchical script execution
- „Number/Date/Time to Speech“ function
- Scripting with Visual Basic enhancements
- System variables (call duration, number, name, current
date, current time, day of the week, date and time of the
call, dialled extension, identification number (PIN) - Support of script signature
- Time- and date-dependent actions
- Status storage in variables
- Actions: Connect to, loop, FollowMe, announcement,
- FAX and DTMF support
- Fax integration2
- Group call delivery (parallel, sequential, rotary, random)
- Group signalling
- Group dialling
- HD ring tones
- Hook on/off support (handset)
- Hotkeys
- Instant Messaging between SwyxIt! clients
- Interactive Voice Response (IVR) via DTMF2
- Conference, initiated by subscribers
- Conference room2
- Configuration of IP system telephones with SwyxIt! client
- Context-sensitive Online Help
- Microsoft Windows user authentication
- Recording of calls with SwyxIt! client (manually and
automatically) in all connections1, 2 - Lists of recordings
- Recording wizard (Export of recordings)
- Name search in phonebooks, Microsoft Outlook and
IBM Notes - Speed dials freely configurable
- Speed dials in SwyxIt! client with Outlook calendar query
(away, busy, free from/to) - Dial by name from phonebook with Autocomplete
- Outlook/Notes2 support
- Rich Presence (logged off, accessible, away automatic, away
manual, do not disturb, speaking, status text automatically
from Outlook or manual) - Call signalling for internal and external calls
- Call signalling, number dependent
- Call signalling, silent/optical
- SDK (Software Development Kit)
- SwyxIt! Skin concept
- Flexible user interface
- Skin editor for amending and creating your own user
interfaces with your chosen graphics and animations - Predefined user interfaces for different implementations
and screen sizes - Adaptable in design, e.g. tailor to corporate design by use
of individual graphics - Adaptable in functionality, e.g. number of speed dials,
function keys, lines - Switchboard interface with 140 speed dials and 6 line
buttons with individual Call Journal - Tab function for grouping speed dials and functions, e.g.
for setting up organizational structures - User pictures, selectable individually or system-wide
- HD and UHD Skins for high resolution displays
- SwyxIt! Web Extensions
- Linking of Intranet applications (CRM, Sharepoint, etc.)
- Presentation of Web content in the SwyxIt! Skin
- Event-related updates to the display (e.g. for incoming
or outgoing calls) - Window technology
- Passing of parameters to a Web application (number etc.)
- Use of variables
- Mapping of events to speed dials and numbers
- TAPI 2.2 (TSP) support for client
- Tip of the Day (when program is started)
- Different ring tones according to caller ID
- Supports terminal server environments
- Shortcut keys
- Video telephony
- Visual queue management with VisualGroups2
- Voicemail, recording of announcements
- Voicemail, remote inquiry³
- Voicemail, compression of voice messages4
- Voicemail, delivery via SMTP4
- Dialling out from all Windows applications via clipboard/
Hotkey (specific support for Microsoft Internet Explorer) - Dialling via Windows ”CallTo“ function
- Call Waiting, configurable
- Mapping of project numbers to outgoing calls
Call forwarding
- Call Routing Manager
- Follow-Me
- Do Not Disturb
- Default call handling for undeliverable calls
- Call forwarding if subscriber logged off
- Call forwarding if busy
- Call forwarding, remote configuration
- Call forwarding, calendar-based
- Call forwarding unconditional
- Call forwarding no reply
Conferences
- Three-way conference
- Unlimited number of conferences and participants2
- Conferences, dial-in via extension2
- Conferences, user-initiated (ad-hoc)
- Conference manager2
- (PIN-protected) Conference rooms2
- ”Listen only“ conference rooms2
Voicemail
- Announcement recording also remotely
- Unlimited number of voiceboxes4
- User-defined voice compression
- Remote voicemail checking (PIN-protected)3
- Individual announcements
- Sending via SMTP to any e-mail address4
Control of costs and calls
- Call Detail Records (CDR)
- Charges information from ISDN (Advice of Charge)
- Least Cost Routing (manually configurable)
- Call restrictions for subscribers (local public network,
national, international, Europe-wide) - Call restrictions for subscribers with White-/Blacklist
Microsoft Outlook/Microsoft Exchange Integration
- Query calendar information using the Speed Dial
- Start call from e-mail
- Start call from calendar entry
- Display and create Outlook contacts from lists (Caller List,
Redial List, list of recordings,a global and personal
phonebook, callback requests) - Display and create Outlook contacts during a call
- Selection of the contacts folders to use (personal contacts,
global phonebook, released contacts folders from
Exchange) - Create a task request from a Speed Dial
- Create a meeting request from a Speed Dial
- Calendar-based call forwarding
- Name resolution from contacts in the SwyxIt! display
- Name resolution from contacts, opening the contact
window - Logging of calls in Journal
- Search in contacts
- Swyx Voicemail Player (listen to voicemails directly in
Outlook) - Call subscribers directly from Outlook contacts
IBM Notes Integration²
- Query calendar information using the Speed Dial
- Start call from an e-mail
- Display and create contacts from lists (Caller List, Redial
List, list of recordings, global and personal phonebook,
callback requests) - Display and create contacts during a call
- Direct dialling from IBM Notes
- Simple integration of customer-specific databases with
wizard - Create a task request from a Speed Dial
- Create a meeting request from a Speed Dial
- Calendar-based call forwarding
- Name resolution from contacts in the SwyxIt! display
- Name resolution from contacts, opening the contact
window - Search in contacts
- A variety of contact sources (personal contacts, global
phonebook, released contacts folders)
Mobile Integration²
- Mobile Apps for Android and iOS
- Voice calls in HD Audio
- Integration of users‘ business contacts from XING social network
- Easy management of presence status and call transfer
- Presence status overview of internal contacts
- Push notification support
- Manage and navigate in contacts, favourites, call journal
- Initiate calls via direct entry, from phone book or call journal
- Comprehensive call management (connect, redirect, mute, hold and swap, transfer existing call to other devices)
- Calling Line Identification (CLI) & hide caller ID for local calls, name resolution for call numbers
- Voicemail support
- Assignment of different call types for incoming calls
- Presence and profile management by setting presence status (including “logged off”), status message and profile picture manually
- Contact management and phone book (e. g. create favourites for contacts)
- Smart filtering, searching and finding in the phone book with support for profile photos of contacts (server-based business contacts and local personal contacts)
- Defining favourites from contacts including presence status for internal contacts
- Call logs for incoming, outgoing and missed calls
- Initiation of ad-hoc three-way conferences
- Call Routing: “Do not disturb“ and forwarding in case of busy/delayed/immediate/unsubscribed patricipants
- Widgets for fast change of accessibility status
- GDPR (General Data Protection Regulation) compliant display in task manager
- Additional features for Apple iOS:
- CallKit integration
- Siri support
- Presence widget
- Support for Apple Watch to set presence status and reject incoming calls
- Initiate calls via number pad, Siri, phone book, favourites or caller list
- Selection of the outgoing phone number (individual or group number)
- Support for Bluetooth headsets
Installation and Administration
- Graded administration rights (User, Team admin, Supervisor
admin etc.) - Administration and configuration of all server components
via central administration - Administration and configuration of all user settings via
central administration - Alternative numbers (configuration of additional outgoing
numbers per user) - Display of active calls
- Automatic server detection
- Automatic switch to standby server2
- Up to 30 ISDN B channels over one PRI connection
- Up to 2 PRI connections per gateway server
- Bulk-Administration with Microsoft Windows PowerShell
- Codec filters (prioritization of voice codecs)
- Codec transparency (use of devices with non-supported
codecs) - Internal BRI/PRI for connection of telecommunication
systems as subsystems - Internal BRI/PRI for data transfer
- Configuration via Microsoft Management Console (MMC)
- Microsoft Active Directory Integration
- Multi gateway server support (also at various locations)
- Property Cloning, easily transfer user properties to a group of users
- Number replacement table
- SNMP – Statistics compilation and traps
- Standby backup server with complete mirroring of all
configurations2 - Site coupling
- Status display with Microsoft Management Console
- Swyx Configuration Planner, central web service to plan and configure PBX installations
- SwyxWare services can be multiply distributed in the
network for load distribution purposes (except Mobile
Extension Manager) - Unattended SwyxWare installation (with script)
- Support of home office and branches with independent
gateway and remote survival capability - Support of SIP (Session Initiation Protocol)
- Encryption of voice data (SRTP), server-wide or per user
- Music on hold by means of selectable WAV or MP3 file
Quality of Service, Voice quality
- Line echo compensation (G.165)
- QoS (TOS, 802.1p, Diffserv, RSVP)
- Voice coding according to G.711 (64kbit/s)
- Voice coding according to G.729 (24kbit/s)
- Voice coding according to G.722 (High Definition Audio
(64kbit/s) - Voice compression
External connections (ISDN/SIP trunks, link between SwyxServer systems)
- Automatic Failover with dual PRI card (through-connection
of public line to backup gateway behind) - Up to 76 ISDN B channels per gateway
- Data transfer on internal BRI/PRI
- Call Detail Records
- ENUM support (Telephone number mapping)
- Charges information (Advice of Charge (AOC))
- Every ISDN line optionally configurable to NT/TE
- Configurable Least Cost Routing
- Line echo suppression (G.165)
- Power supply to internal BRI (Phantom power)
- Disable lines
- Site coupling of several SwyxServers as one network system
- Bandwidth management (Maximum number of calls per
trunk) - User pictures
- Codec filters
- Collaboration
- Instant Messaging
- Least Cost Routing
- Presence signalling incl. status text between locations
- Callback on Busy
- Signalling and voice over IP
- Signalling over IP, voice over ISDN
- Inter-location functions configurable per link and service
- Inter-location phonebook (automatic update)
- Video telephony
- Bandwidth management (Maximum number of calls per
- STUN support
- Clock synchronization between ISDN cards
- Supports SIP connections (SIP = Session Initiation Protocol)
to ITSP (SIP trunking) - Support of multiple gateways
- Connection restrictions for subscribers by authorization
profiles (individually by authorization profiles, individually
configurable for internal calls, local calls, long distance
calls, international calls or any defined numbers and
number range) - Different PSTN access codes, e.g. to distinguish between
business calls and private calls - Preconfigured profiles for different SIP providers
Fax²
- Storage of incoming faxes in the formats: BMP, DCX, JPG,
PCX, TIFF, PDF - Connection of analog fax machines via IP a/b adapter
- Archiving of faxes
- Automatic distribution of incoming fax messages by suffix
dialling (DDI and MSN) - Automatic fax printout to network printer
- Automatic print of incoming and outgoing faxes and fax
journals - Faxing from any program with the print function
- Fax speed: TX 14400/RX 14400
- Fax over IP (T.38)
- Fax Server service
- Fax delivery to fax client
- Journals for receipt, sending, jobs and errors
- Configurable redial (time and number)
- Use of Microsoft Outlook contacts and global Exchange
address lists for giving the recipient - Broadcast of a fax message to multiple recipients
- Rapid display of fax documents directly on screen
- Sending of short notes in the cover page (Quickfax)
- Serial faxes
- Support of cover pages, forms and letters
- Forwarding of received faxes to other SwyxFax users or fax
machines - Delayed sending
- Central inbox for fax messages with no recipient
- Delivery of received faxes by SMTP to any e-mail address
1 Not available in combination with IP telephone
2 Requires additional licenses
3 Requires IMAP4 mail server
4 Requires SMTP mail server
Protocols and Standards
Supported protocols/standards | Description |
---|---|
Public telephone network (ISDN) | |
BRI Basic Rate Interface | ISDN connection with 2 B channels, PTP (Point to Point) and PTMP (Point to Multipoint) connection variants |
PRI Primary Rate Interface | ISDN connection with 30 B channels, connection variant PTP (Point to Point) |
DSS-1 | Signalling protocol in ISDN |
G.711A | Voice coding according to G.711A (64kbit/s) |
T.30 | Fax protocol in telephone networks |
SIP-Provider (SIP-Trunking) | |
SIP | Session Initiation Protocol |
STUN (RFC3489) | STUN Support (simple passage of UDP through NAT firewalls) |
G.729A | Compressed voice coding according to G.729A (17kbit/s) |
G.711A | Voice coding according to G.711A (64kbit/s) |
G.711u | Voice coding according to G.711u (56kbit/s) |
G.722 | Broadband voice coding according to G.722 (64kbit/s) |
T.38 | Fax over IP (T.38) |
ENUM/DNS SRV (RFC 3263) | ENUM Support Telephone Number Mapping |
DTMF (SIP INFO, RFC 2833) | DTMF generation |
SwyxIt! Communication Client | |
SIP UDP | Session Initiation Protocol |
G.729A | Compressed voice coding according to G.729A (17kbit/s) |
G.711A | Voice coding according to G.711A (64kbit/s) |
G.711u | Voice coding according to G.711u (56kbit/s) |
G.722 | Broadband voice coding according to G.722 (64kbit/s) |
RTP (RFC3550) | Transport protocol for voice and video data |
SRTP (RFC3711) | SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhone telephones and SwyxIt! |
SIP Presence PDIF (RFC3856) | Presence Event Package in Session Initiation Protocol |
DTMF (SIP INFO, RFC 2833) | DTMF generation |
MIKEY | Protocol for exchange of encryption parameters for SRTP |
SwyxPhone System Telephone | |
Proprietary stimulus protocol | |
G.729A | Compressed voice coding according to G.729A (17kbit/s) |
G.711A | Voice coding according to G.711A (64kbit/s) |
G.711u | Voice coding according to G.711u (56kbit/s) |
G.722 | Broadband voice coding according to G.722 (64kbit/s) |
RTP (RFC3550) | Transport protocol for voice and video data |
SRTP (RFC3711) | SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhones Lxxx and SwyxIt! |
MIKEY | Protocol for exchange of encryption parameters for SRTP |
SIP terminal devices | |
SIP UDP, TCP, TLS (RFC3261) | Session Initiation Protocol (SIP) |
SIP Message Waiting Subscription/Indication (RFC3842/RFC3265) | Session Initiation Protocol (SIP) Specific Event Notification for MWI |
SIP Subscribe/Notify (RFC3265) | Session Initiation Protocol (SIP) Specific Event Notification |
G.729A | Compressed voice coding according to G.729A (17kbit/s) |
G.711A | Voice coding according to G.711A (64kbit/s) |
G.711u | Voice coding according to G.711u (56kbit/s) |
G.722 | Broadband voice coding according to G.722 (64kbit/s) |
RTP (RFC3550) | Transport protocol for voice and video data |
SRTP (RFC3711) | SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhones Lxxx and SwyxIt! |
MIKEY | Protocol for exchange of encryption parameters for SRTP |
SIP Presence XPDIF (RFC4235) | Presence Event Package in Session Initiation Protocol |
DTMF (SIP INFO, RFC 2833) | DTMF generation |
Other | |
802.1p and DiffServ | Support of QoS layer 2 (802.1p) and layer 3 (DiffServ) |
SMTP | SMTP Simple Mail Transport Protocol for sending voicemails and faxes to a mail server |
IMAP4 | IMAP4 Interactive Mail Access Protocol for retrieving voicemails from a mail server |
Microsoft TAPI | Interface defined by Microsoft. Via this interface, other telephone applications can control SwyxIt! on the client PC. |
Codec Transparenz | With the help of Codec transparency, devices with non-supported Codecs such as video telephones or telepresence solutions can be operated with SwyxWare. |