Unified Communications

SwyxWare Features

SwyxWare Feature Highlights

Please find below highlight features of the current version SwyxWare Version.

Telephony Functions

  • Call Waiting
  • Caller list with date and time
  • Selection of number for outgoing calls
  • DTMF generation
  • Hold
  • Call Swap
  • Microphone muting
  • Name resolution for numbers
  • Parallel calls (on external devices too)
  • Inquiry
  • Callback on Busy (internal and inter-location)
  • Callback request, internal
  • Hide Number for external calls
  • Call Pickup
  • Call Forwarding
  • Signalling of a second call, configurable
  • Phonebook with subscriber status
  • Phonebook, global
  • Phonebook, personal
  • Transfer with Inquiry
  • Blind Call Transfer
  • Shortcut keys
  • Dial from any Windows application with clipboard/Hotkey
  • Block dialling
  • Overlap Sending
  • Vanity numbers
  • Redial, automatic
  • Redial list with date and time

Convenience Functions

  • Recording Wizard
  •  „One-Click Application Sharing“
  • Application Sharing (with Web collaboration plugin,
    Teamviewer2, SwyxIt! Meeting)
  • Audio Modes (handset, headset, handsfree, open listening)
  • Passive Call Intrusion2
  • Intrusion on connection with the option of talking to one
    subscriber (Whisper Mode, Active Call Intrusion)2
  • Intrusion on connection with the option of talking to both
    subscribers (Conference)2
  • Selection of user name when program is started
  • User pictures (automatic, manual)
  • User/Roaming profiles
  • Call Routing Manager (Intelligent call forwarding)
  • Manager/secretary configuration
  • Collaboration with a mouse click
  • Collaboration plugin for Teamviewer2
  • Collaboration plugin for SwyxIt! Meeting
  • CTI for Swyx IP system telephones (remote control)
  • CTI/TAPI for IP phones
  • Intercom
  • Direct dialling of SIP addresses (URIs)
  • Drag & Drop (e.g. phone numbers)
  • Signalling of availability on Speed Dials
  • Signalling of availability in phonebook
  • Expanded redial functions
  • Extended Call Routing2 with Graphic Script Editor (GSE)
    • Actions: Connect to, loop, FollowMe, announcement,
      record message, generate e-mail, voicemail, receive
      DTMF tones, play string, remote inquir
    • Decision-based actions
    • Construction of complex call handling scenarios
    • Expandable with user-specific COM objects or
      procedures in Visual Basic Script
    • Calendar-based forwarding (away, busy)
    • Cascaded execution of Call Routing scripts
    • Hierarchical script execution
    • „Number/Date/Time to Speech“ function
    • Scripting with Visual Basic enhancements
    • System variables (call duration, number, name, current
      date, current time, day of the week, date and time of the
      call, dialled extension, identification number (PIN)
    • Support of script signature
    • Time- and date-dependent actions
    • Status storage in variables
  • DTMF support
  • Fax integration2
  • Group call delivery (parallel, sequential, rotary, random)
  • Group signalling
  • Group dialling
  • HD ring tones
  • Hook on/off support (handset)
  • Hotkeys
  • Instant Messaging between SwyxIt! clients
  • Interactive Voice Response (IVR) via DTMF2
  • Conference, initiated by subscribers
  • Conference room2
  • Configuration of IP system telephones with SwyxIt! client
  • Context-sensitive Online Help
  • Microsoft Windows user authentication
  • Recording of calls with SwyxIt! client (manually and
    automatically) in all connections1, 2
  • Lists of recordings
  • Recording wizard (Export of recordings)
  • Name search in phonebooks, Microsoft Outlook and
    Lotus Notes
  • Speed dials freely configurable
  • Speed dials in SwyxIt! client with Outlook calendar query
    (away, busy, free from/to)
  • Dial by name from phonebook with Autocomplete
  • Support for Microsoft Outlook and IBM Notes2
  • Rich Presence (logged off, accessible, away automatic, away
    manual, do not disturb, speaking, status text automatically
    from Outlook or manual)
  • Call signalling for internal and external calls
  • Call signalling, number dependent
  • Call signalling, silent/optical
  • SDK (Software Development Kit)
  • SwyxIt! Skin concept
    • Flexible user interface
    • Skin editor for amending and creating your own user
      interfaces with your chosen graphics and animations
    • Predefined user interfaces for different implementations
      and screen sizes
    • Adaptable in design, e.g. tailor to corporate design by use
      of individual graphics
    • Adaptable in functionality, e.g. number of speed dials,
      function keys, lines
    • Switchboard interface with 140 speed dials and 6 line
      buttons with individual Call Journal
    • Tab function for grouping speed dials and functions, e.g.
      for setting up organizational structures
    • User pictures, selectable individually or system-wide
    • Optimized usability in co-operation with ERCIS
      (European Research Center for Information Systems)
  •  SwyxIt! Web Extensions
    • Linking of Intranet applications (CRM, Sharepoint, etc.)
    • Presentation of Web content in the SwyxIt! Skin
    • Event-related updates to the display (e.g. for incoming
      or outgoing calls)
    • Window technology
    • Passing of parameters to a Web application (number etc.)
    • Use of variables
    • Mapping of events to speed dials and numbers
  • TAPI 2.2 (TSP) support for client
  • Tip of the Day (when program is started)
  • Different ring tones according to caller ID
  • Supports terminal server environments
  • Shortcut keys
  • Video telephony
  • Voicemail, recording of announcements
  • Voicemail, remote inquiry³
  • Voicemail, compression of voice messages4
  • Voicemail, delivery via SMTP4
  • Dialling out from all Windows applications via clipboard/
    Hotkey (specific support for Microsoft Internet Explorer)
  • Dialling via Windows ”CallTo“ function
  • Call Waiting, configurable
  • Mapping of project numbers to outgoing calls

Call forwarding

  • Call Routing Manager
  • Follow-Me
  • Do Not Disturb
  • Default call handling for undeliverable calls
  • Call forwarding if subscriber logged off
  • Call forwarding if busy
  • Call forwarding, remote configuration
  • Call forwarding, calendar-based
  • Call forwarding unconditional
  • Call forwarding no reply

Conferences

  • Three-way conference
  • Unlimited number of conferences and participants2
  • Conferences, dial-in via extension2
  • Conferences, user-initiated (ad-hoc)
  • Conference manager2
  • (PIN-protected) Conference rooms2
  • ”Listen only“ conference rooms2

Voicemail

  • Announcement recording also remotely
  • Unlimited number of voiceboxes4
  • User-defined voice compression
  • Remote voicemail checking (PIN-protected)3
  • Individual announcements
  • Sending via SMTP to any e-mail address4

Control of costs and calls

  • Call Detail Records (CDR)
  • Charges information from ISDN (Advice of Charge)
  • Least Cost Routing (manually configurable)
  • Call restrictions for subscribers (local public network,
    national, international, Europe-wide)
  • Call restrictions for subscribers with White-/Blacklist

Microsoft Outlook/Microsoft Exchange Integration

  • Query calendar information using the Speed Dial
  • Start call from E-Mail
  • Start call from calendar entry
  • Display and create Outlook contacts from lists (Caller List,
    Redial List, list of recordings,a global and personal
    phonebook, callback requests)
  • Display and create Outlook contacts during a call
  • Selection of the contacts folders to use (personal contacts,
    global phonebook, released contacts folders from
    Exchange)
  • Create a task request from a Speed Dial
  • Create a meeting request from a Speed Dial
  • Calendar-based call forwarding
  • Name resolution from contacts in the SwyxIt! display
  • Name resolution from contacts, opening the contact
    window
  • Logging of calls in Journal
  • Search in contacts
  • Swyx Voicemail Player (listen to voicemails directly in
    Outlook)
  • Call subscribers directly from Outlook contacts

Lotus Notes Integration²

  • Query calendar information using the Speed Dial
  • Start call from an E-Mail
  • Display and create contacts from lists (Caller List, Redial
    List, list of recordings, global and personal phonebook,
    callback requests)
  • Display and create contacts during a call
  • Direct dialling from Lotus Notes
  • Simple integration of customer-specific databases with
    wizard
  • Create a task request from a Speed Dial
  • Create a meeting request from a Speed Dial
  • Calendar-based call forwarding
  • Name resolution from contacts in the SwyxIt! display 
  • Name resolution from contacts, opening the contact
    window
  • Search in contacts
  • A variety of contact sources (personal contacts, global
    phonebook, released contacts folders)

Fixed Mobile Convergence²

  • Mobile Extension Manager (MEM)
  • ”One Number“ concept
  • Control of MEM via DTMF sequences (function codes),
    enabling use with any mobile phone
  • SwyxIt Mobile Client – App for Android and iPhone

    •  Call Journal
    •  Fast Dial-Up via IP
    •  Index strip in phonebooks and contacts
    •  Configuration of call forwarding
    •  Manual setting of the presence status
    •  Multisite support
    •  Setting of system-wide status text
    •  SwyxWare user pictures in the contact details
    •  Phonebook with status signalling
    •  Post Dialing Digits
    •  Dialling via MEM or directly (configurable)
    •  Redial list
    •  Access to local contacts

  • WebAccess with access to Global Phonebook with status
    signalling (Presence)

Installation and Administration

  • Graded administration rights (User, Team admin, Supervisor
    admin etc.)
  • Administration and configuration of all server components
    via central administration
  • Administration and configuration of all user settings via
    central administration
  • Alternative numbers (configuration of additional outgoing
    numbers per user)
  • Display of active calls
  • Automatic server detection
  • Automatic switch to standby server2
  • Up to 30 ISDN B channels over one PRI connection
  • Up to 2 PRI connections per gateway server
  • Codec filters (prioritization of voice codecs)
  • Codec transparency (use of devices with non-supported
    codecs)
  • Internal BRI/PRI for connection of telecommunication
    systems as subsystems
  • Internal BRI/PRI for data transfer
  • Configuration via Microsoft Management Console (MMC)
  • Microsoft Active Directory Integration
  • Multi gateway server support (also at various locations)
  • Number replacement table
  • SNMP – Statistics compilation and traps
  • Standby backup server with complete mirroring of all
    configurations2
  • Site coupling
  • Status display with Microsoft Management Console
  • SwyxWare services can be multiply distributed in the
    network for load distribution purposes (except Mobile
    Extension Manager)
  • Unattended SwyxWare installation (with script)
  • Support of home office and branches with independent
    gateway and remote survival capability
  • Support of SIP (Session Initiation Protocol)
  • Encryption of voice data (SRTP), server-wide or per user
  • Music on hold by means of selectable WAV or MP3 file

Quality of Service, Voice quality

  • Line echo compensation (G.165)
  • QoS (TOS, 802.1p, Diffserv, RSVP)
  • Voice coding according to G.711 (64kbit/s)
  • Voice coding according to G.729 (24kbit/s)
  • Voice coding according to G.722 (High Definition Audio
    (64kbit/s)
  • Voice compression

External connections (ISDN/SIP trunks, link between SwyxServer systems)

  • Automatic Failover with dual PRI card (through-connection
    of public line to backup gateway behind)
  • Up to 76 ISDN B channels per gateway
  • Data transfer on internal BRI/PRI
  • Call Detail Records
  • ENUM support (Telephone number mapping)
  • Charges information (Advice of Charge (AOC)
  • Every ISDN line optionally configurable to NT/TE
  • Configurable Least Cost Routing
  • Line echo suppression (G.165)
  • Power supply to internal BRI (Phantom power)
  • Disable lines
  • Site coupling of several SwyxServers as one network system
    • Bandwidth management (Maximum number of calls per
      trunk)
    • User pictures
    • Codec filters
    • Collaboration
    • Instant Messaging
    • Least Cost Routing
    • Voice coding according to G.729 (24kbit/s)
    • Voice coding according to G.722 (High Definition Audio
      (64kbit/s)
    • Voice compression
    • Presence signalling incl. status text between locations
    • Callback on Busy
    • Signalling and voice over IP
    • Signalling over IP, voice over ISDN
    • Inter-location functions configurable per link and service
    • Inter-location phonebook (automatic update)
    • Video telephony
  • STUN support
  • Clock synchronization between ISDN cards
  • Supports SIP connections (SIP = Session Initiation Protocol)
    to ITSP (SIP trunking)
  • Support of multiple gateways
  • Connection restrictions for subscribers by authorization
    profiles (individually by authorization profiles, individually
    configurable for internal calls, local calls, long distance
    calls, international calls or any defined numbers and
    number range)
  • Different PSTN access codes, e.g. to distinguish between
    business calls and private calls
  • Preconfigured profiles for different SIP providers

Fax²

  • Storage of incoming faxes in the formats: BMP, DCX, JPG,
    PCX, TIFF, PDF
  • Connection of analog fax machines via IP a/b adapter
  • Archiving of faxes
  • Automatic distribution of incoming fax messages by suffix
    dialling (DDI and MSN)
  • Automatic fax printout to network printer
  • Automatic print of incoming and outgoing faxes and fax
    journals
  • Faxing from any program with the print function
  • Fax speed: TX 14400/RX 14400
  • Fax over IP (T.38)
  • Fax Server service
  • Fax delivery to fax client
  • Journals for receipt, sending, jobs and errors
  • Configurable redial (time and number)
  • Use of Microsoft Outlook contacts and global Exchange
    address lists for giving the recipient
  • Broadcast of a fax message to multiple recipients
  • Rapid display of fax documents directly on screen
  • Sending of short notes in the cover page (Quickfax)
  • Serial faxes
  • Support of cover pages, forms and letters
  • Forwarding of received faxes to other SwyxFax users or fax
    machines
  • Delayed sending
  • Central inbox for fax messages with no recipient
  • Delivery of received faxes by SMTP to any e-mail address

1 Not available in combination with IP telephone
2 Requires additional licenses
3 Requires IMAP4 mail server
4 Requires SMTP mail server


Protocols and Standards

Supported protocols/standards Description
Public telephone network (ISDN)
BRI Basic Rate Interface ISDN connection with 2 B channels, PTP (Point to Point) and PTMP (Point to Multipoint) connection variants
PRI Primary Rate Interface ISDN connection with 30 B channels, connection variant PTP (Point to Point)
DSS-1 Signalling protocol in ISDN
G.711A Voice coding according to G.711A (64kbit/s)
T.30 Fax protocol in telephone networks
SIP-Provider (SIP-Trunking)
SIP Session Initiation Protocol
STUN (RFC3489) STUN Support (simple passage of UDP through NAT firewalls)
G.729A Compressed voice coding according to G.729A (17kbit/s)
G.711A Voice coding according to G.711A (64kbit/s)
G.711u Voice coding according to G.711u (56kbit/s)
G.722 Broadband voice coding according to G.722 (64kbit/s)
T.38 Fax over IP (T.38)
ENUM/DNS SRV (RFC 3263) ENUM Support Telephone Number Mapping
DTMF (SIP INFO, RFC 2833) DTMF generation
SwyxIt! Communication Client
SIP UDP Session Initiation Protocol
G.729A Compressed voice coding according to G.729A (17kbit/s)
G.711A Voice coding according to G.711A (64kbit/s)
G.711u Voice coding according to G.711u (56kbit/s)
G.722 Broadband voice coding according to G.722 (64kbit/s)
RTP (RFC3550) Transport protocol for voice and video data
SRTP (RFC3711) SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhone telephones and SwyxIt!
SIP Presence PDIF (RFC3856) Presence Event Package in Session Initiation Protocol
DTMF (SIP INFO, RFC 2833) DTMF generation
MIKEY Protocol for exchange of encryption parameters for SRTP
SwyxPhone System Telephone
Proprietary stimulus protocol
G.729A Compressed voice coding according to G.729A (17kbit/s)
G.711A Voice coding according to G.711A (64kbit/s)
G.711u Voice coding according to G.711u (56kbit/s)
G.722 Broadband voice coding according to G.722 (64kbit/s)
RTP (RFC3550) Transport protocol for voice and video data
SRTP (RFC3711) SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhones Lxxx and SwyxIt!
MIKEY Protocol for exchange of encryption parameters for SRTP
SIP terminal devices
SIP UDP, TCP, TLS (RFC3261) Session Initiation Protocol (SIP)
SIP Message Waiting Subscription/Indication (RFC3842/RFC3265) Session Initiation Protocol (SIP) Specific Event Notification for MWI
SIP Subscribe/Notify (RFC3265) Session Initiation Protocol (SIP) Specific Event Notification
G.729A Compressed voice coding according to G.729A (17kbit/s)
G.711A Voice coding according to G.711A (64kbit/s)
G.711u Voice coding according to G.711u (56kbit/s)
G.722 Broadband voice coding according to G.722 (64kbit/s)
RTP (RFC3550) Transport protocol for voice and video data
SRTP (RFC3711) SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhones Lxxx and SwyxIt!
MIKEY Protocol for exchange of encryption parameters for SRTP
SIP Presence XPDIF (RFC4235) Presence Event Package in Session Initiation Protocol
DTMF (SIP INFO, RFC 2833) DTMF generation
Other
802.1p and DiffServ Support of QoS layer 2 (802.1p) and layer 3 (DiffServ)
SMTP SMTP Simple Mail Transport Protocol for sending voicemails and faxes to a mail server
IMAP4 IMAP4 Interactive Mail Access Protocol for retrieving voicemails from a mail server
Microsoft TAPI Interface defined by Microsoft. Via this interface, other telephone applications can control SwyxIt! on the client PC.
Codec Transparenz With the help of Codec transparency, devices with non-supported Codecs such as video telephones or telepresence solutions can be operated with SwyxWare.