Swyx Edition by aurenz

Your SwyxWare, your data, your analysis: Easy to manage, effective and valuable!

Pre-defined evaluations offer an easy way to get a graphical image of the company's accessibility by phone or its capacity utilization over the telephone. All charts are explained automatically. In this way, call routing can be optimized in a targeted and effective manner.

Here you can use the Web to conveniently carry out evaluations.

All call data generated by the telephone system and other costs such as working time, device costs and services are recorded and can be distributed according to the perpetrator. 

EVALUATION OF THE TELEPHONE BEHAVIOUR “LOST CALLS – RINGING TIME”:

different settings can be made here, such as: 

  • Time frame (today, yesterday, last week, ...)
  • Organigram area: Departments up to individual participants 
  • Time range freely selectable in hourly steps
  • Only internal, only external or internal/external calls 

Based on this evaluation you can optimize and customize your call routing

EVALUATION "ACCESSIBILITY - DAILY OVERVIEW”

different settings can be made here, such as: 

  • Time frame (today, yesterday, last week, ...)
  • Organigram area: Departments up to individual participants 
  • Daytimes are displayed in hourly steps 
  • Internal going, external going, internal coming, external coming

In addition, there is the possibility of an evaluation "Availability - Monthly overview" and "Accessibility - Overview of totals".

EVALUATION “OFFICE UTILIZATION”

different settings can be made here, such as: 

  • Time frame (today, yesterday, last week, ...)
  • Telephone system (for network version) and the number of trunk lines 
  • Time range freely selectable in hourly steps
  • Only internal, only external or internal/external calls 
  • Time ranges, e. g. only calls between 8-18 o' clock
  • Display in weekdays, months, daytimes possible 

FURTHER INFORMATION

Under the following link you will find a brochure with further evaluation possibilities.
You can also download a demo version (with demo data) or a trial version (full evaluation options). 

For Download