The SwyxWare software platform is designed to meet the requirements of the medium-large sized business and the smaller business with plans to grow. SwyxWare provides full flexibility for established and growing customers by maximising the options that can be chosen.
The options differ between Option and Option Pack. With the Option Pack the number of licenses for the selected option must be equal to the total number of user licenses of your SwyxWare, with the option the number of option licenses can be limited to a certain number of user licenses (max. is the total number of SwyxWare user licenses).
Set up and run ad hoc conferences and dial-in conferences with any number of internal and external participants.
With the help of the Graphical Script Editor (GSE), actions and rules can be visually presented and easily edited. Creation of speech dialogue systems (IVR) then becomes child‘s play.
Use of central server-based fax services with any PC. Every user can receive faxes and send them from any application with a print function. The administration is seamlessly integrated into the SwyxWare management console.
Integration of mobile phones with the One-Number and One-Voicemail concepts. Mobile use of telephony functions such as call swap, conference, recording, call forwarding, voicemail retrieval.
Recording function that lets any user record and save conversations with the SwyxIt! communication client. Recordings can be easily managed, reheard at any time oand forwarded to other colleagues via email, for example.
Organisations with special failure-safety requirements have the option of installing an additional Swyx standby server. Possible downtimes, due to a hardware fault or upcoming essential maintenance, for example, are then reduced to a minimum. SwyxStandby guarantees that an alternative server will be available within seconds, and that regular synchronising between the primary and secondary server will keep all configuration data and information up to date.
Permanent recording of incoming or outgoing external calls, silent call monitoring/intrusion - ideal for training purposes and in call centre environments.
Integration into IBM® Lotus Notes®, calendar-based call forwarding, dialling from any contact database, call number identification.
Turn every telephone into a smart phone! Regardless of whether you are using a DECT, SIP or analogue telephone, with SwyxCTI+ you can turn every telephone into a smart phone.
Easy integration of distributed contacts: Smart integration of contact information which are distributed in different applications within the company, for example CRM or ERP systems. Fast call resolution and contact search with SwyxIt! client.
Increasing accessibility and increasing customer satisfaction: The efficient queue management can be optimally integrated into SwyxIt! Desktop application and convinces with its simple operation and clear dashboard.
Swyx Edition by aurenz
The Swyx Edition is a software for UC-Analysis and UC-Accounting. Based on the generated call data in SwyxWare, the Swyx Editon UC analysis offers variable evaluation possibilities.