Unified Communications

SwyxWare Features

SwyxWare Feature Highlights

Please find below highlight features of the current version SwyxWare Version.

Telephony Functions

  • Call Waiting
  • Caller list with date and time
  • Selection of number for outgoing calls
  • DTMF generation
  • Hold
  • Call Swap
  • Microphone muting
  • Name resolution for numbers
  • Parallel calls (on external devices too)
  • Inquiry
  • Callback on Busy (internal and inter-location)
  • Callback request, internal
  • Hide Number for external calls
  • Call Pickup
  • Call Forwarding
  • Signalling of a second call, configurable
  • Phonebook with subscriber status
  • Phonebook, global
  • Phonebook, personal
  • Transfer with Inquiry
  • Blind Call Transfer
  • Shortcut keys
  • Dial from any Windows application with clipboard/Hotkey
  • Block dialling
  • Overlap Sending
  • Vanity numbers
  • Redial, automatic
  • Redial list with date and time

Convenience Functions

  • Recording Wizard
  •  „One-Click Application Sharing“
  • Application Sharing (with Web collaboration plugin,
    Teamviewer2, SwyxIt! Meeting)
  • Audio Modes (handset, headset, handsfree, open listening)
  • Passive Call Intrusion2
  • Intrusion on connection with the option of talking to one
    subscriber (Whisper Mode, Active Call Intrusion)2
  • Intrusion on connection with the option of talking to both
    subscribers (Conference)2
  • Selection of user name when program is started
  • User pictures (automatic, manual)
  • User/Roaming profiles
  • Call Routing Manager (Intelligent call forwarding)
  • Manager/secretary configuration
  • Collaboration with a mouse click
  • Collaboration plugin for Teamviewer2
  • Collaboration plugin for SwyxIt! Meeting
  • CTI for Swyx IP system telephones (remote control)
  • CTI/TAPI for IP phones
  • Intercom
  • Direct dialling of SIP addresses (URIs)
  • Drag & Drop (e.g. phone numbers)
  • Signalling of availability on Speed Dials
  • Signalling of availability in phonebook
  • Expanded redial functions
  • Extended Call Routing2 with Graphic Script Editor (GSE)
    • Actions: Connect to, loop, FollowMe, announcement,
      record message, generate e-mail, voicemail, receive
      DTMF tones, play string, remote inquir
    • Decision-based actions
    • Construction of complex call handling scenarios
    • Expandable with user-specific COM objects or
      procedures in Visual Basic Script
    • Calendar-based forwarding (away, busy)
    • Cascaded execution of Call Routing scripts
    • Hierarchical script execution
    • „Number/Date/Time to Speech“ function
    • Scripting with Visual Basic enhancements
    • System variables (call duration, number, name, current
      date, current time, day of the week, date and time of the
      call, dialled extension, identification number (PIN)
    • Support of script signature
    • Time- and date-dependent actions
    • Status storage in variables
  • DTMF support
  • Fax integration2
  • Group call delivery (parallel, sequential, rotary, random)
  • Group signalling
  • Group dialling
  • HD ring tones
  • Hook on/off support (handset)
  • Hotkeys
  • Instant Messaging between SwyxIt! clients
  • Interactive Voice Response (IVR) via DTMF2
  • Conference, initiated by subscribers
  • Conference room2
  • Configuration of IP system telephones with SwyxIt! client
  • Context-sensitive Online Help
  • Microsoft Windows user authentication
  • Recording of calls with SwyxIt! client (manually and
    automatically) in all connections1, 2
  • Lists of recordings
  • Recording wizard (Export of recordings)
  • Name search in phonebooks, Microsoft Outlook and
    Lotus Notes
  • Speed dials freely configurable
  • Speed dials in SwyxIt! client with Outlook calendar query
    (away, busy, free from/to)
  • Dial by name from phonebook with Autocomplete
  • Support for Microsoft Outlook and IBM Notes2
  • Rich Presence (logged off, accessible, away automatic, away
    manual, do not disturb, speaking, status text automatically
    from Outlook or manual)
  • Call signalling for internal and external calls
  • Call signalling, number dependent
  • Call signalling, silent/optical
  • SDK (Software Development Kit)
  • SwyxIt! Skin concept
    • Flexible user interface
    • Skin editor for amending and creating your own user
      interfaces with your chosen graphics and animations
    • Predefined user interfaces for different implementations
      and screen sizes
    • Adaptable in design, e.g. tailor to corporate design by use
      of individual graphics
    • Adaptable in functionality, e.g. number of speed dials,
      function keys, lines
    • Switchboard interface with 140 speed dials and 6 line
      buttons with individual Call Journal
    • Tab function for grouping speed dials and functions, e.g.
      for setting up organizational structures
    • User pictures, selectable individually or system-wide
    • Optimized usability in co-operation with ERCIS
      (European Research Center for Information Systems)
  •  SwyxIt! Web Extensions
    • Linking of Intranet applications (CRM, Sharepoint, etc.)
    • Presentation of Web content in the SwyxIt! Skin
    • Event-related updates to the display (e.g. for incoming
      or outgoing calls)
    • Window technology
    • Passing of parameters to a Web application (number etc.)
    • Use of variables
    • Mapping of events to speed dials and numbers
  • TAPI 2.2 (TSP) support for client
  • Tip of the Day (when program is started)
  • Different ring tones according to caller ID
  • Supports terminal server environments
  • Shortcut keys
  • Video telephony
  • Voicemail, recording of announcements
  • Voicemail, remote inquiry³
  • Voicemail, compression of voice messages4
  • Voicemail, delivery via SMTP4
  • Dialling out from all Windows applications via clipboard/
    Hotkey (specific support for Microsoft Internet Explorer)
  • Dialling via Windows ”CallTo“ function
  • Call Waiting, configurable
  • Mapping of project numbers to outgoing calls

Call forwarding

  • Call Routing Manager
  • Follow-Me
  • Do Not Disturb
  • Default call handling for undeliverable calls
  • Call forwarding if subscriber logged off
  • Call forwarding if busy
  • Call forwarding, remote configuration
  • Call forwarding, calendar-based
  • Call forwarding unconditional
  • Call forwarding no reply

Conferences

  • Three-way conference
  • Unlimited number of conferences and participants2
  • Conferences, dial-in via extension2
  • Conferences, user-initiated (ad-hoc)
  • Conference manager2
  • (PIN-protected) Conference rooms2
  • ”Listen only“ conference rooms2

Voicemail

  • Announcement recording also remotely
  • Unlimited number of voiceboxes4
  • User-defined voice compression
  • Remote voicemail checking (PIN-protected)3
  • Individual announcements
  • Sending via SMTP to any e-mail address4

Control of costs and calls

  • Call Detail Records (CDR)
  • Charges information from ISDN (Advice of Charge)
  • Least Cost Routing (manually configurable)
  • Call restrictions for subscribers (local public network,
    national, international, Europe-wide)
  • Call restrictions for subscribers with White-/Blacklist

Microsoft Outlook/Microsoft Exchange Integration

  • Query calendar information using the Speed Dial
  • Start call from E-Mail
  • Start call from calendar entry
  • Display and create Outlook contacts from lists (Caller List,
    Redial List, list of recordings,a global and personal
    phonebook, callback requests)
  • Display and create Outlook contacts during a call
  • Selection of the contacts folders to use (personal contacts,
    global phonebook, released contacts folders from
    Exchange)
  • Create a task request from a Speed Dial
  • Create a meeting request from a Speed Dial
  • Calendar-based call forwarding
  • Name resolution from contacts in the SwyxIt! display
  • Name resolution from contacts, opening the contact
    window
  • Logging of calls in Journal
  • Search in contacts
  • Swyx Voicemail Player (listen to voicemails directly in
    Outlook)
  • Call subscribers directly from Outlook contacts

Lotus Notes Integration²

  • Query calendar information using the Speed Dial
  • Start call from an E-Mail
  • Display and create contacts from lists (Caller List, Redial
    List, list of recordings, global and personal phonebook,
    callback requests)
  • Display and create contacts during a call
  • Direct dialling from Lotus Notes
  • Simple integration of customer-specific databases with
    wizard
  • Create a task request from a Speed Dial
  • Create a meeting request from a Speed Dial
  • Calendar-based call forwarding
  • Name resolution from contacts in the SwyxIt! display 
  • Name resolution from contacts, opening the contact
    window
  • Search in contacts
  • A variety of contact sources (personal contacts, global
    phonebook, released contacts folders)

Fixed Mobile Convergence²

  • Mobile Extension Manager (MEM)
  • ”One Number“ concept
  • Control of MEM via DTMF sequences (function codes),
    enabling use with any mobile phone
  • SwyxIt Mobile Client – App for Android and iPhone

    •  Call Journal
    •  Fast Dial-Up via IP
    •  Index strip in phonebooks and contacts
    •  Configuration of call forwarding
    •  Manual setting of the presence status
    •  Multisite support
    •  Setting of system-wide status text
    •  SwyxWare user pictures in the contact details
    •  Phonebook with status signalling
    •  Post Dialing Digits
    •  Dialling via MEM or directly (configurable)
    •  Redial list
    •  Access to local contacts

  • WebAccess with access to Global Phonebook with status
    signalling (Presence)

Installation and Administration

  • Graded administration rights (User, Team admin, Supervisor
    admin etc.)
  • Administration and configuration of all server components
    via central administration
  • Administration and configuration of all user settings via
    central administration
  • Alternative numbers (configuration of additional outgoing
    numbers per user)
  • Display of active calls
  • Automatic server detection
  • Automatic switch to standby server2
  • Up to 30 ISDN B channels over one PRI connection
  • Up to 2 PRI connections per gateway server
  • Codec filters (prioritization of voice codecs)
  • Codec transparency (use of devices with non-supported
    codecs)
  • Internal BRI/PRI for connection of telecommunication
    systems as subsystems
  • Internal BRI/PRI for data transfer
  • Configuration via Microsoft Management Console (MMC)
  • Microsoft Active Directory Integration
  • Multi gateway server support (also at various locations)
  • Number replacement table
  • SNMP – Statistics compilation and traps
  • Standby backup server with complete mirroring of all
    configurations2
  • Site coupling
  • Status display with Microsoft Management Console
  • SwyxWare services can be multiply distributed in the
    network for load distribution purposes (except Mobile
    Extension Manager)
  • Unattended SwyxWare installation (with script)
  • Support of home office and branches with independent
    gateway and remote survival capability
  • Support of SIP (Session Initiation Protocol)
  • Encryption of voice data (SRTP), server-wide or per user
  • Music on hold by means of selectable WAV or MP3 file

Quality of Service, Voice quality

  • Line echo compensation (G.165)
  • QoS (TOS, 802.1p, Diffserv, RSVP)
  • Voice coding according to G.711 (64kbit/s)
  • Voice coding according to G.729 (24kbit/s)
  • Voice coding according to G.722 (High Definition Audio
    (64kbit/s)
  • Voice compression

External connections (ISDN/SIP trunks, link between SwyxServer systems)

  • Automatic Failover with dual PRI card (through-connection
    of public line to backup gateway behind)
  • Up to 76 ISDN B channels per gateway
  • Data transfer on internal BRI/PRI
  • Call Detail Records
  • ENUM support (Telephone number mapping)
  • Charges information (Advice of Charge (AOC)
  • Every ISDN line optionally configurable to NT/TE
  • Configurable Least Cost Routing
  • Line echo suppression (G.165)
  • Power supply to internal BRI (Phantom power)
  • Disable lines
  • Site coupling of several SwyxServers as one network system
    • Bandwidth management (Maximum number of calls per
      trunk)
    • User pictures
    • Codec filters
    • Collaboration
    • Instant Messaging
    • Least Cost Routing
    • Voice coding according to G.729 (24kbit/s)
    • Voice coding according to G.722 (High Definition Audio
      (64kbit/s)
    • Voice compression
    • Presence signalling incl. status text between locations
    • Callback on Busy
    • Signalling and voice over IP
    • Signalling over IP, voice over ISDN
    • Inter-location functions configurable per link and service
    • Inter-location phonebook (automatic update)
    • Video telephony
  • STUN support
  • Clock synchronization between ISDN cards
  • Supports SIP connections (SIP = Session Initiation Protocol)
    to ITSP (SIP trunking)
  • Support of multiple gateways
  • Connection restrictions for subscribers by authorization
    profiles (individually by authorization profiles, individually
    configurable for internal calls, local calls, long distance
    calls, international calls or any defined numbers and
    number range)
  • Different PSTN access codes, e.g. to distinguish between
    business calls and private calls
  • Preconfigured profiles for different SIP providers

Fax²

  • Storage of incoming faxes in the formats: BMP, DCX, JPG,
    PCX, TIFF, PDF
  • Connection of analog fax machines via IP a/b adapter
  • Archiving of faxes
  • Automatic distribution of incoming fax messages by suffix
    dialling (DDI and MSN)
  • Automatic fax printout to network printer
  • Automatic print of incoming and outgoing faxes and fax
    journals
  • Faxing from any program with the print function
  • Fax speed: TX 14400/RX 14400
  • Fax over IP (T.38)
  • Fax Server service
  • Fax delivery to fax client
  • Journals for receipt, sending, jobs and errors
  • Configurable redial (time and number)
  • Use of Microsoft Outlook contacts and global Exchange
    address lists for giving the recipient
  • Broadcast of a fax message to multiple recipients
  • Rapid display of fax documents directly on screen
  • Sending of short notes in the cover page (Quickfax)
  • Serial faxes
  • Support of cover pages, forms and letters
  • Forwarding of received faxes to other SwyxFax users or fax
    machines
  • Delayed sending
  • Central inbox for fax messages with no recipient
  • Delivery of received faxes by SMTP to any e-mail address

1 Not available in combination with IP telephone
2 Requires additional licenses
3 Requires IMAP4 mail server
4 Requires SMTP mail server