Audio Link and Archive Service

Audio Link and Archive Service (ALAAS) offers a unique solution for audio file recordings which are generated by SwyxWare.

  • Backup of the audio file for long-term storage
  • Link the audio file to Salesforce records
  • Server based application (on-premise)

ALAAS comes with multiple options for a long-term archive.

  • Amazon S3
  • Dropbox
  • FTP Server
  • On-Premise or Cloud Server

Own accounts (e.g. Amazon S3) or servers ensure that all your data is owned by you.

Using a smart search logic, the audio files are linked to Salesforce

  • Account
  • Contact
  • Phone call (activity)

In a related record a lot of detail information is stored like

  • Call Type (inbound / outbound)
  • Caller ID / Called ID
  • Audio File Name
  • Link to audio file backup location

Depending on the permissions defined in Salesforce the audio file can be played in the Browser.

It works with Salesforce Classic, Service Cloud and Lightning.

Especially worth mentioning is that developers can write integrations to other CRM or ERP systems with the help of an API. If you have any questions, please contact sales(at)mirage-systems.com.


Highlights

  • Archive audio files to Amazon S3, Dropbox, FTP Server or any on-premise file server
  • Link audio files created by Swyx to Salesforce Account, Contact , Lead or task of the call
  • Works with Sales Classic, Service Cloud and Lightning
  • API to create integrations in other CRM or ERP systems

Technical Details

more
CategorySoftware
Product CategoryMiscellanous
Version1.0
Compatible ToSwyxWare2015, SwyxWare 11
Further InfosTest report SwyxWare 11


You can find any previous product version tests under "Further information" in the test report.


Vendor

Mirage Computer, founded in 1995, is an innovative provider of tools for developers and computer telephony applications. The main focus is on components for:

 

  • Computer Telephony Integration as a middleware - (CTI Data Connector)
  • Content and copy protection, digital rights management for Flash, PowerPoint, Excel, Word, PDF, EXE, Video, Audio and other file formats - (All-In-One Protector)
  • Comprehensive license management, software activation and software copy protection for applications -  (Licence Protector)

Our products are used in 75+ countries, available in multiple languages, and over 3.500 companies benefit from them.

Mirage is a Salesforce APP Innovation Partner.

Contact Data

Auf der Steige 12
D-88326 Aulendorf
Germany
Tel.: +49 7525 5184000
Mail: sales@mirage-systems.com

Find out more about Mirage Computer Systems GmbH at http://www.mirage-systems.de/en/






Further TAP products of the vendor

Information from other vendors provided in this article is intended to help you find technical information. The contents may be changed without further notice. Swyx does not guarantee the quality of content from other providers, nor is Swyx responsible for it.