SIP Provider Serveurcom (FR) (kb5150)

The information in this article applies to:

  • SwyxWare 11.00

[ Summary | Information | Links ]


Information und configuration hints for SIP provider Serveurcom (France).


General information

The SIP trunk of provider Servercom was first tested and released with a SwyxWare

Serveurcom is offering a SIP trunk with user authentication. Along with the assigned number range and server information, you also need UserID, UserName and UserPassword. Please be aware that the naming may differ, or you might have only received UserName and -password. In this case, UserID and UserName are identical.

SwyxWare: The SIP Trunk of Serveurcom can be used without restrictions from SwyxWare on. When using an earlier version of SwyxWare incompatibilities cannot be excluded and use is at your own risk.
SwyxON: The SIP Trunk of Serveurcom is suitable for central connection in the data center.


When creating the SIP trunk group, the profile 'Serveurcom (FR)' has to be selected. If the profile is not included in the corresponding list, you can download the required CustomProviderProfiles.config for SwyxWare at the end of this article. For more information about using this file, see Configuration and Adaptation of SIP Providers via Provider Profiles (kb3436).

In the Code dialog, G.722 and G.711u can be deselected as supported codecs.

FAX transmission
For T38 negotiation, it is necessary to set the two options "Remove T.38 from initial negotiation (SIP INVITE)" and "Prohibit T.38 re-invite by sender" in the Codecs/Channel tab of the Trunk Properties dialog


Registry Keys
In order to use the Serverucom SIP Trunk, it is necessary to create the following registry keys:

Registry Key Type Wert
HKLM\Software\Wow6432Node\Swyx\IpPbxSrv\CurrentVersion\Options\EnableTrunkCallEarlyMedia    DWORD    0
HKLM\Software\Wow6432Node\Swyx\LinkMgr\CurrentVersion\Options\IgnoreSIPDiversionHeader   DWORD   1

Important: These registry keys will affect all SIP Trunks.  

Tested Features

  • Incoming/outgoing national calls
  • Incoming/outgoing international calls
  • Correct Calling Line Identificaion (CLI) on national and international calls
  • CLIP No Screening
  • Holding and retrieving calls
  • Toggeling between two calls
  • Call transfer
  • Conferencing
  • Mutually supported audio codec:
    • G.711a
    • G.729
  • Incoming/outgoing DTMF signaling in accordance with via RFC2833
  • FAX transmission via T.38


  • none

Test date:
23/07/2018 with SwyxWare

Overview of tested SIP provider


As far as software supplied or used by us, includes open source elements the additional terms under apply in addition. An overview which products from the Swyx portfolio include open source elements and which open source license is relevant can be found under

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.


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