SwyxWare 11 update check tool for Swyx database (kb4993)

The information in this article applies to:

  • SwyxWare DVD 11.00
  • SwyxWare Administration 11.00
  • SwyxWare 11.00

[ Summary | Information | Links ]


With this article Swyx provides a tool to check the SwyxWare database prior to the update to SwyxWare 11, if the existing database can be updated by the installer.


When updating an existing SwyxWare to SwyxWare 11 the SwxWare database will be updated as well. In a case of updating a SwyxWare with an inital installation date > 8 years it is in rare circustmances is possible that the database will be corrupted.

To prevent this situation we highly recommend to check the database of long-term installations prior to the update by using the attached "IpPbxUpdateCheck" tool.

If the tool shows an error please DO NOT perform the update but instead get in touch directly with our customer support (

In any case it is recommended to make sure that a database backup is created prior to every update.


Update 16.10.2017:

Swyx will provide a new version of SwyxWare 11.00.1 shortly. This new version will include the following additional features in the setup:

  • An automated databsase check
  • An automated repair of the database

This new version automatically corrects the database error during the update process. Manual testing and separate repair as being described above will therefore no longer be necessary.


As far as software supplied or used by us, includes open source elements the additional terms under apply in addition. An overview which products from the Swyx portfolio include open source elements and which open source license is relevant can be found under

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.


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