SIP Provider easybell (DE) (kb4940)

The information in this article applies to:

  • SwyxWare 11
  • SwyxWare 2015

[ Summary | Information | Links ]


Information und configuration hints for SIP provider easybell (Germany).


General information
The easybell 'Business' trunk is a SIP trunk with user authentication. You have received information about UserID, UserName and UserPassword, whereas the nameing may differ, or you have only received UserName and -password. In this case, UserID and UserName are identical.

SwyxWare: The SIP Trunk from easybell can be used from SwyxWare 2015 R40.3.0 on. When using an earlier version of SwyxWare, incompatibilities cannot be excluded and use is at your own risk.

SwyxON: The SIP Trunk from easybell is suitable for central connection in the data center.

easybell web-portal configuration
For user related signalling of phone numbers underneath "Phone Settings | Manage numbers"  it is necessary to set the attributes of the SIP trunk for option "Calling line identification" to "P-Preferred-Identity". 

During creation of the SIP Trunkgroup, profile 'easybell (DE)' has to be selected. If the profile is not included in the corresponding list, you can download the required CustomProviderProfiles.config for SwyxWare at the end of this article. For more information about using this file, see Configuration and Adaptation of SIP Providers via Provider Profiles (kb3436).

Important: Due to a change in the SIP platform of easybell, the delivered provider profile is no longer valid. The modified provider profile needs to be imported and activated through the CustomProviderProfiles.config. From SwyxWare on, the modified provider profile for easybell will be available in the list of provider profiles and the CustomProviderProfiles.config is no longer necessary. Further information about this situation can be found in the attachments. If you are using the easybell SIP Trunk on a SwyxON instance, please contact Swyx Support so that they can perform the procedure.


In order to assign incoming calls to the correct trunk, it is necessary to configure a SIP URI for the trunk. The assigned number block and the numberformat must be considered.

Numberblock: +49 40 1234560 ... +49 40 1234569
In this case, the SIP URI must be entered in the format 4940123456*@*.
Afterwards, the LinkMgr service has to be restarted.
Codec configuration
During creation of the actual trunk, in the codec configuration dialog, T.38 has to be deselected as supported codec. This step could also be performed afterwards in the properties of the SIP trunk, underneath the 'Codecs' tab.
CLIP No Screening
To activate CLIP No screening in the SwyxWare, it is necessary to set the option "Always use originator's number" in the tab "Number signalling" of the SIP trunk settings.

Tested Features

  • Incoming/outgoing national calls
  • Incoming/outgoing international calls
  • Correct Calling Line Identification (CLI) on national and international calls
  • Holding and retrieving calls
  • Toggeling between two calls
  • Call transfer
  • Conferencing
  • Mutually supported codec:
    • G.711a
  • Incoming/outgoing DTMF signaling in accordance with via RFC2833
  • FAX transmission via G.711


  • None

06/06/2017 with SwyxWare 2015 R40.3.0
20/02/2019 with SwyxWare

Overview of tested SIP provider


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The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.


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