INFO

TPP: 3iMedia Queue Controller v5.00 - SwyxWare 2015 R40.2.0 (kb4939)

The information in this article applies to:

  • SwyxWare 2015
  • 3iMedia Queue Controller v5.00

[ Summary | Information ]


Summary

Within the Swyx Technology Programme (TPP) the 3iMedia Queue Controller v5.00 was successfully tested against a SwyxWare 2015 R40.2.0 and reaches therefore the certification level certified.


Information

Test environment

Software versions
Tested 3iMedia CallQueue
   SwyxQueueController.exe: 5.0.17144.2325
Tested SwyxWare
SwyxWare 2015 R40.2.0, English
   IpPbxSrv.exe:  10.40.0.302
   IpPbxGate.exe:  10.40.0.19
   IpPbxCDSService.exe:  10.40.0.32
   LinkMgr.exe:  10.40.0.110
Tested SwyxIt!
SwyxIt! 2015 R40.2.0, English, German
   SwyxIt!.exe: 10.40.0.166
   CLMgr.exe:  10.40.0.191
 Server:
- Windows 2016, englisch (x64), Version 10.0.14393
- Hardware: Intel Core i7/2600with 8 cores / 8 GByte RAM
- ISDN-board: SX2 Express DualPRI on a separated server
Client PCs:
- Windows 8, english/german, x64, Version 6.2.9200
- Windows 8.1, german, x64, Version 6.3.9600
- Windows 10, english, X64, Version 10.0.14393


Queue test

Test installation
One SwyxWare2015 R40.2.0 installation with a 3iMedia CallQueue V5.00 installation. Installation and configuration according to instructions.
Two configured CallQueues, with call delivery to two individual groups with parallel distribution scheme.
Group members per group:

  • 20 SIP Clients with automatic call handling
  • 20 SwyxIt! 2015 R40.2.0 with automatic call handling and with different installed 3iMedia Skins
Adopted CallQueue parameters:
   Call Connect Time: 40 seconds
   Call instant delivery: 1
 
One CAPI blaster instance to generate calls via ISDN.
One SIP blaster instance to generate calls via SIP.
 
Maximum amount of parallel incoming calls via ISDN: 20
Maximum amount of parallel incoming calls via SIP: 20
 
Call duration: variable between 60 and 90 seconds
Downtime between calls: variable between 2 und 6 seconds
 
The tested scenario represents a Callcenter with inbound traffic: the external incoming calls via ISDN and SIP are delivered to two script users, processed by the 3i-script and delivered to the specified group and delivered. The call is accepted after a variable waiting time by a group member. After a configured time, the call will be disconnected by the caller or the connected group member.
 
Testduration: appr. 70 hours
Total number of calls: appr. 230.000
 
SwyxWare eventlog entries: none
3i Media CallQueue eventlog entries: none
 
Memory, handles and threads of all services were stable while the test was active. System load was uncritical.
Resources were properly released after test was finished.
 
The result of these tests are also valid for a Octopus NetPhone 2015 R40.2.0
 
Testing period: 30.05.2017 - 02.06.2017

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