How to force the use of CTI in the SwyxIt!-Client (kb4584)

The information in this article applies to:

  • SwyxIt! 2013 R4

[ Summary | Information ]


The use of SwyxIt! in a Terminal Server Environment makes sense only, if SwyxIt! runs in CTI mode. This article describes what registry key has to be set to force the use of CTI.


To force the use of CTI in the SwyxIt! client, the following registry key has to be set:

- 32 Bit Path: HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\SwyxIt!\CurrentVersion\Options
- 64 Bit Path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Swyx\SwyxIt!\CurrentVersion\Options
- Name: ForceCTIMode
- Type: DWORD
- Value: 1

Once the key is set, CTI can not be turned off by using the SwyxIt! GUI.
This setting applies to all SwyxIt! users on the terminal server.


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