INFO

SwyxWebAccess 2013 (kb4495)

The information in this article applies to:

  • SwyxWebAccess 2013
  • SwyxWare 2013
  • SwyxIt! Mobile 2011 (Android)
  • SwyxIt! Mobile 2011 (iPhone)

[ Summary | Information | Links ]


Summary

Swyx releases SwyxWebAccess 2013.


Information

SwyxWebAccess 2013

This version supports SwyxIt! Mobile 2011. The webapplication known from the SwyxWebAccess 2011 (Contact Center Mobile) is not included.

SwyxIt! Mobile 2011

The SwyxIt! Mobile App allows you to have full access to your SwyxWare telephony environment even while traveling, and you can still be reached by one central number if you wish.

 
Note: You must have SwyxWare 2013 (or 2011 R2) and SwyxWebAccess 2013 (or 2011 R2) with corresponding SwyxMobile licenses in order to use SwyxIt! Mobile.
 
SwyxIt! Mobile is an application optimized for Android and iPhone, setting up a connection via GPRS, UMTS or WLAN to the SwyxServer. This is a requirement for the use of SwyxIt! Mobile. After logging on to the server, you have access to the Global Phonebook and your Personal Phonebook, as well as your Caller and Redial lists.
For each entry in these lists, you obtain full contact details such as phone numbers, e-mail address, even an image for the contact. You can initiate further actions from these details, such as calling the contact or sending an e-mail.
Within the global contacts in the Swyx Contact Center Mobile, the current status ("logged on", "logged off", "speaking", "away" or "do not disturb") is shown for every SwyxWare user in your company. Since it is possible to present the global phonebooks of multiple SwyxServers in a unified form, cross-server status signaling is achieved.
The features of SwyxIt! Mobile at a glance:
  • Connection to the Swyx Mobile Extension Manager (MEM) via GSM, IP connection to SwyxServer
  • "One Number" concept for incoming and outgoing calls
  • Access to central phonebooks and caller lists, including presence information
  • Access your local iPhone contacts to make calls via SwyxServerServer
  • Set your own status /status text
  • Telephony functions such as call transfer, inquiry, conference, recording via function codes
  • E-mail receipt of voicemail and fax messages
  • Fast Dial via IP connection
  • Requirement: iPhone 3GS or higher

 

SwyxIt! Mobile 2011 for Android is available in

SwyxIt! Mobile 2011 for iPhone is available in


Links

As far as software supplied or used by us, includes open source elements the additional terms under https://www.swyx.com/open-source apply in addition. An overview which products from the Swyx portfolio include open source elements and which open source license is relevant can be found under https://www.swyx.com/open-source.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.


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