INFO

Outlook Integration - Troubleshooting Guide (kb4206)

The information in this article applies to:

  • Microsoft Outlook 2013 x86
  • SwyxIt! 2013
  • Microsoft Outlook 2010 x86
  • Microsoft Outlook 2003
  • SwyxIt! 2011
  • SwyxIt! v7.00
  • SwyxIt! v6.25 Maintenance Pack 1
  • SwyxIt! v6.25 Productivity Pack
  • SwyxIt! v6.20
  • Microsoft Outlook 2007

[ Summary | Information ]


Summary

This article will help you to solve the most common problems of the SwyxIt! Outlook integration:

1.) SwyxIt Outlook Integration does not work.

2.) The name resolution for incoming calls and/or the name search on the skin does not work.

Please note that the SwyxIt! Outlook integration does not support the 64 bit version of Outlook 2010/2013.


Information

1.) Problem:
SyxIt Outlook Integration does not work.

Possible Reason:
The SwyxIt! Outlook Add-In was deactivated by another program or Add-In (e.g. a Virus Killer).

Solution (Outlook 2010 and 2013):
Start Outlook and select the "Add-Ins" region from the main menu. If these region does not exist or the SwyxIt! symbol is visible in the region (see screenshot) your SwyxIt! Outlook Add-In seems to be deactivated.

Outlook 2010 Add-Ins
Outlook 2010 Add-Ins
Click to enlarge...

To reactivate the Add-In click on the "File" button in the top left corner of the main menu.
Outlook 2010 Add-Ins
Outlook 2010 Add-Ins
Click to enlarge...

Then click on the "Options" button in the left menu.
Outlook 2010 Add-Ins
Outlook 2010 Add-Ins
Click to enlarge...

A new window appears. Select "Add-Ins" in the left menu. In the middle of the window you will see a list of the installed Add-Ins. Select the "Dialer for Outlook" Add-In. At the bottom of the window you will find a field named "Manage". Change the value to "Disabled Items" and click on the "Go" button.
Outlook 2010 Add-Ins
Outlook 2010 Add-Ins
Click to enlarge...

Another window appears. Select the entry "Addin: ODialerAddIn.dll" (until SwyxIt! 2011 R2) or "Swyx Phone Dialer" and "Swyx Voicemail Player" (since SwyxIt! 2013). Click on the "Enable" button. Save these settings and restart Outlook. Once Outlook is restarted the problem should be solved.
Outlook Add-Ins (SwyxIt 2011 R2)
Outlook Add-Ins (SwyxIt 2011 R2)
Click to enlarge...
Outlook Add-Ins (SwyxIt 2013)
Outlook Add-Ins (SwyxIt 2013)
Click to enlarge...

Solution (Outlook 2003 and 2007):
Start Outlook, select "?" from the top menu and click on "Disabled Items". A new window appears. Select the entry "Addin: ODialerAddIn.dll" (until SwyxIt! 2011 R2) or "Swyx Phone Dialer" and "Swyx Voicemail Player" (since SwyxIt! 2013). Click on the "Enable" button. Save these settings and restart Outlook. Once Outlook is restarted the problem should be solved.
 


2.) Problem:
The name resolution for incoming calls and/or the name search on the skin do not work.

Possible Reason:
1. The search order of your Outlook addressbooks is not configured correctly.
2. The Outlook addressbook contains references to invalid or very huge external addressbooks (e.g. Microsoft CRM).

Solution:
Start Outlook and click on the "Addressbook" button in the top right corner of the main menu.

Outlook 2010 Addressbook
Outlook 2010 Addressbook
Click to enlarge...

A new window appears. Select "Tools -> Options" from the top menu.
Outlook 2010 Addressbook
Outlook 2010 Addressbook
Click to enlarge...

In the middle of the next window you will see a list of addressbooks. Here you have to change the order as follows:

- Global Address List
- Contacts
- ...
Outlook 2010 Addressbook
Outlook 2010 Addressbook
Click to enlarge...


Furthermore remove old or not needed entries. This can improve the search performance significantly. Save these settings and restart Outlook. Once Outlook is restarted the problems should be solved.

 


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