SwyxWare v6.02 Maintenance Pack 2 (kb3599)

The information in this article applies to:

  • SwyxWare v6.02 Maintenance Pack 2
  • SwyxWare v6.02 Maintenance Pack 1
  • SwyxWare CD v6.02
  • SwyxWare Administration v6.02
  • SwyxIt! v6.02
  • SwyxFax Server v6.02
  • SwyxWare v6.02

[ Summary | Information | Links ]


Swyx releases SwyxWare v6.02 Maintenance Pack 2.

Note: when installing v6.02 MP1 in Austria you need to note the following Knowledgebase Article in the Swyx Partner Net. If you do not have access to the Swyx Partner Net contact your Swyx Reseller immediately.

To check which version you have currently installed on your system click the "Check for updates" link in SwyxWare Administration or click on the "Product updates" link in the support information of SwyxWare in in the Add/Remove Programs list in Windows control panel.

Please note the common hints on Maintenance Packs in the following Knowledgebase articles:


The Maintenance Pack 2 includes the following components:

  • SwyxWare v6.02 Maintenance Pack 2
  • SwyxWare Administration v6.02 Maintenance Pack 2
  • SwyxIt! v6.02 Maintenance Pack 2
  • SwyxFax Server 6.02 Maintenance Pack 2

Please note: in order to setup the Maintenance Pack correctly you need to update all components.

Maintenance Packs of SwyxWare version v5.0 or newer are shipped as patches based on Microsoft Windows Installer, which has a couple of advantages:

  • No manual replacements of executables necessary
  • Services are automatically stopped and started
  • Unique version number to easy see which Maintenance Pack is installed
  • Maintenance Packs can be easily removed if necessary
  • Smaller download size

To install the Maintenance Pack execute setup.msp and follow the Installation Wizard.

The knowledgebase article

describes problems solved by Maintenance Pack 1. Additionally Maintenance Pack 2 addresses the following issues:


  • Swyx00017785
    ChannelCounting problem in case of incoming SwyxLink call and parallel call to an unallocated external number.
  • Swyx00017835
    Exception:WSE101 on SwyxGate after switch over due to active server PC restart.
  • Swyx00017937
    CDS can not handle corrupt windows timezone configuration.
  • Swyx00018007
    DB Maintenance user will not be created after restoring database with ConfigWiz.
  • Swyx00018072
    Only one database maintenance access will be configured on IFB systems. Two are required.
  • Swyx00017407
    Trunk is not selected for outgoing call, because SwyxServer thinks the dialed number is configured on the trunk.
  • Swyx00017191
    If user has more than 10 NTAccounts, the admin fails showing the user view.
  • Swyx00015923
    Media streams are absent when call is transfered (BCT) from SwyxPhone to D300 and this call is secondary for D300.
  • Swyx00015948
    SwyxDECT 800 disconnects incoming call after SwyxServer was killed.
  • Swyx00017945
    Secondary call on D2/300: It is not possible to put the SwyxDect-User on hold.
  • Swyx00017789
    Call transfer on a second line to SwyxDECT800 user fails -> no mediastreaming.
  • Swyx00018068
    Voicemail reply is not fetched by remote inquiry when using Exchange Server 2007.
  • Swyx00018304
    Some faxtransmissions are unreliable - only partial pages received or faxtransmission fails at all
  • Swyx00016991
    Recognition URI generation does not work if only a single phone number is assigned to a SIP trunk.
  • Swyx00017129
    SwyxPhone Lxx: transfer destination does not display name of transferee.
  • Swyx00015998
    Blind call transfer to SwyxPhone switch on speaker and microphone automatically.
  • Swyx00016005
    Fake number configuration is lost when line button is disabled and enabled on CTI controlled SwyxPhone.
  • Swyx00015986
    Mediastreaming is playbacked in SwyxPhone speaker if CTI-SwyxIt! clicks on Line in state "Dialing (internal)".
  • Swyx00017946
    PhoneManager dumps on TCP-Connection timeout issue with firewalls.
  • Swyx00018369
    PhoneManager process disappears pressing # and 9 within a second in the phonebook menu.
  • Swyx00016404
    SwyxGate is killed by watchdog during stress test.
  • Swyx00017834
    No reconnect from gateway, when disconnecting via Administration.
  • Swyx00018344
    WSE101 exception after switch over on separately installed SwyxGate.
  • Swyx00017771
    Some faxtransmissions are unreliable - only partial pages received or faxtransmission fails at all.
  • Swyx00017607
    PRI line not registered when two lines get L1 actived at the same time.
  • Swyx00016448
    H.323 tracing is continuously adding white spaces or zeros.
  • Swyx00018216
    Gateway will not use device I/O interface if first CAPI controller is > 1 by using SX card ID jumper.
  • Swyx00017215
    AC thrown in SLicenseResourceManager::RecalcLicenseCount().
  • Swyx00017645
    Permanent license file not accepted when no HD id present.
  • Swyx00015395
    Unexpected call notification for group call.
  • Swyx00015945
    Standby: standby functionality of a Swyxware service stops until restart of the service.
  • Swyx00016474
    Strange calling party number in case of incoming call from PSTN via SwyxConnect to SwyxWare with number suppression.
  • Swyx00016506
    reINVITE with full SDP does not work with SIP-Gateway trunks.
  • Swyx00016595
    No caller list entry in case of PlaySound / ConnectTo script to sequential group if all group members are logged off.
  • Swyx00016737
    Remote inquiry offers to speak with caller for the case of notice.
  • Swyx00017020
    Errormessages in server trace: sql database deadlock.
  • Swyx00017729
    Detection if script is in filecache fails in case of many incoming calls at the same time.
  • Swyx00017754
    BusyInfoRequest times out during endurance test with SIP Blaster.
  • Swyx00017760
    SIP race condition in IpPbxSrv may cause hanging call on SwyxIt!
  • Swyx00018003
    Access violation during stress test.
  • Swyx00016801
    Right profile is not applied for sub-PBX users.
  • Swyx00015959
    No busy tone at fax device connected to AudioCodes if late disconnect is done on ISDN.
  • Swyx00016439
    Calls are not delivered to destination for undeliverable calls in Austria.
  • Swyx00015850
    Wrong caller list entry when using "WaitForDisconnect" block after a "ConnectTo" block.
  • Swyx00016796
    Calls via proxy to pass symmetric NAT router do not work.
  • Swyx00018008
    User with many internal numbers produces high load on subscription to this user.
  • Swyx00017708
    Server does not call DecrChannelCount if Sub-PBX user is busy and if calling party initiates callback on busy.
  • Swyx00017884
    Calls stucks in case of PlaySound and subsequent ConnectTo to group without logged in users.
  • Swyx00017211
    Script hangs after ConnectTo an unallocated number.
  • Swyx00018084
    IpPbxCDSService.exe seem to consume memory when PBXConfig.GetUserByAddress is called repeatedly.
  • Swyx00018258
    Access violation thrown on script ending after GetDTMFChar script action and subsequent call transfer.
  • Swyx00017182
    Group call looping until server dump, when trying to establish a call to a 'busy' group (special case).
  • Swyx00016802
    Gateway looses registration after short load peak of server.
  • Swyx00017028
    Importing a SwyxWare 6.02 database into SwyxWare 6.02 MP1 installation fails.
  • Swyx00018086
    Standby: if MSDE is not installed within the default folder then replication can not be configured.
  • Swyx00017210
    Update: Exception during 'Reading configuration from SwyxConfigDataStore' step.
  • Swyx00013870
    H.323 device registers serveral times at SwyxServer.
  • Swyx00015934
    SwyxDECT 800 takes a lot of time until reregister after SwyxServer process was killed.
  • Swyx00017698
    Call routing information is truncated in SwyxPhone D200/D300 displays.
  • Swyx00017847
    SwyxDECT 800: Handsets do not show alerted name.
  • Swyx00016808
    Dect Handsets displayed the wrong number after transfer.
  • Swyx00016826
    No early tones on SwyxDECT 800 handsets using particular mobile phone service providers.
  • Swyx00015915
    There is case when IFB configuration set gateway for SwyxPhones to forever.
  • Swyx00014251
    SwyxPhone displays incorrect status after logon.
  • Swyx00017022
    Overlapped dialing with swyxphone shows only first two digits in the phone display.
  • Swyx00015919
    SwyxPhone user hears no dialtone if alternative public line access prefix has been dialed.
  • Swyx00016451
    SwyxGate responds with PROGRESS on incoming call.
  • Swyx00017245
    AOC information is not forwarded to Sub-PBX.
  • Swyx00010848
    Number Type is not set correctly.
  • Swyx00010849
    Number Plan information is not interpreted by server in case of incoming SwyxGate calls.
  • Swyx00011319
    Voicemail break out to operator does not work.
  • Swyx00012231
    Wrong CalledPartyName displayed for group calls forwarded by scriptuser
  • Swyx00012272
    Mediastreaming fails on DTMF input during connectto in auto attendant script.
  • Swyx00012274
    SwyxPhone which is blind call transfer destination displays XXX instead of calling party.
  • Swyx00012287
    It is not possible to connectto group extensions via auto attendant.
  • Swyx00012301
    Auto attendant announcement is not played complete if announcement repetitions is set to '0'.
  • Swyx00012794
    Auto attendant script does not connect to group.
  • Swyx00013055
    Connect to "random" group where not all members are logged in does not work randomly.
  • Swyx00013068
    Different number conversion (wrong calling party number), when using TG selection prefix of a trunk at 2nd location entry.
  • Swyx00013373
    PBXCall.CallingDeviceType property does not return all known device types.
  • Swyx00013789
    Disconnecting a group call takes 7 seconds if group contains 50 users.
  • Swyx00013873
    SwyxServer throws an access violation after installation of MaintenancePack.
  • Swyx00013893
    Wrong Active Call duration and Caller List entries by Daylight saving change.
  • Swyx00014007
    Redirecting device displays incorrect status of call destination.
  • Swyx00014256
    Call deflection does not work correct at SwyxIt!.
  • Swyx00014332
    Server deos not call DecrChannelCount in case of strange dialled address.
  • Swyx00014380
    Server disconnects call but call remains in Active Calls if ConnectTo/PlaySound action is executed before CallQueue blocks.
  • Swyx00015403
    OriginationNumber and OriginationName of CDR is empty if user hooks off and on.
  • Swyx00015949
    There is no ringing tone at call originator while parallel call.
  • Swyx00016392
    Server does not deliver call to internal party if parallel call is configured and if pre-processing forces ALERT.
  • Swyx00016793
    Wrong connected number/name will be displayed if SwyxPhone accepts group call from a SwyxIt.
  • Swyx00017583
    CDS Exception is thrown in ResolveAddress because Server calls CDS method with a negativ index.
  • Swyx00017971
    Server generates memory dump due to dead Threads during endurance test.
  • Swyx00017976
    Server generates EventLog message if Autologin is disabled for SwyxPhone.
  • Swyx00013400
    Different number signalling when calling a device behind a SwyxLink with or without trunk group selction prefix.
  • Swyx00016531
    Server disconnects call if member of sequential group is busy.
  • Swyx00016495
    Entering RI not possible in case of delayed redirection to voicemail if parallel call is enabled.
  • Swyx00017276
    Originating call unexpected disconnected after ConnectTo script action if hunt group is busy.
  • Swyx00017551
    AOC-E chargind information not received if SwyxIt! or other SIP client disconnectes external call.
  • Swyx00017329
    Overlap dialing #xxx global abbreviated number failes with 'NoResolution'.
  • Swyx00017632
    Modifying phone call list entry via script does not work as expected.
  • Swyx00015376
    Wrong connected number/name will be displayed if SwyxPhone picks up a call from a SwyxIt.
  • Swyx00018213
    SwSIP writes error message where no error occurred.


  • Swyx00017061
    SwyxIt! hangs if disconnected from DECT headset H380.
  • Swyx00013058
    No echo suppression after parallel call.
  • Swyx00017677
    Sound device not working after Suspend / Hibernate on Vista.
  • Swyx00015852
    Crash of SwyxIt! Services during logoff in case of Remote Session.
  • Swyx00017576
    Status of speed dial key changes from "busy" to "logged off" after requesting a callback on busy.
  • Swyx00017675
    P250 not detected correctly when disabling User Account Control.
  • Swyx00018030
    Special case when wrong connected number/name will be displayed if SwyxIt! initiates call.
  • Swyx00016791
    After a passive call transfer SwyxIt! doesn't show XXX as remote party name.
  • Swyx00017612
    Name resolution with Lotus Notes does not work for internal numbers.
  • Swyx00017401
    Caller list contains SIP URIs with GUID if calling party has no internal number.
  • Swyx00017260
    Incorrect hint of button "Callback" in SwyxIt!.

 SwyxWare Administration

  • Swyx00017071
    Unresovable SIDs in NTAccount list of an user will be changed to BUILTIN\BUILTIN account.
  • Swyx00018265
    Installation package contains old IpPbxScriptSign.dll.

SwyxFax Server

  • Swyx00017595
    Some channels may remain in "sending" or "receiving" state if SwyxFax Server is under heavy load
  • Swyx00017903
    FaxServer will ignore all UDP packets from wrong destinations
  • Swyx00017231
    SwyxFax Server should support additional parameter for Maximum Call Duration limitation (MaxCallDuration and MaxT38Inactivity)
  • Swyx00016825
    FaxServer delivers fax to wrong extension (e.g. 43 and 943)
  • Swyx00016364
    Fax is lost if no SMTP server is configured


As far as software supplied or used by us, includes open source elements the additional terms under apply in addition. An overview which products from the Swyx portfolio include open source elements and which open source license is relevant can be found under

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.


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