HOWTO

Upgrading of SwyxWare to SwyxProfessional (kb3432)

The information in this article applies to:

  • SwyxWare v6.02
  • SwyxWare v6.01
  • SwyxWare v6.00

[ Summary | Information ]


Summary

Existing SwyxWare installations with single Option Packs can not be upgraded with SwyxProfessional licenses. For the future Swyx offers the possibility to his customers to upgrade the installation to SwyxProfessional Option Pack. This upgrade takes place by swapping the existing licenses into SwyxProfessional licenses.


Information

Procedure of swapping licenses

Precondition

- All licenses which are bundled in SwyxProfessional must be installed for the same number of users.

For example:

 

Extended Call Routing
10 User
CTI
10 User
FaxUser
10 User
Voicemail Option
10 User
Record Option
10 User
Conference Option
10 User

 
will be swapped to
 

Professional Option
10 User

- missing Option Pack licenses need to be purchased before the license swap can take place. Please contact your authorised Swyx reseller!

Process

Please send an email with all licenses which shall be swapped and the following information to license@swyx.com

-          Productname of licenses
-          Serial numbers
-          Copy of this file: 

      (C:\documents and settings\All Users\Application Data\Swyx\license.dat)

Licenses will be checked and then locked in our database. According to this you´ll receive SwyxProfessional license(s).

Then delete each Option Pack license from your SwyxWare Administration, add new Professional license(s), generate a new license request and send it to license@swyx.com.

Please destroy all license paperwork of locked Single Option Pack licenses, to avoid confusion.

 

   


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