Requesting permanent licenses after a hardware change (kb3281)

The information in this article applies to:

  • SwyxWare all versions

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This article describes the formal process when requesting new permanent licenses after a hardware change.


Because of the hardware coupling of Swyx licenses it is not possible to change more than one hardware component (from SwyxWare v6.x on; until and incl. SwyxWare v5.x : more than two components). If this happens the existing permanent license becomes invalid. Within a period of time of 30 days a new permanent license must be requested from Swyx.

This article describes the technical procedure:

To obtain the new permanent license from Swyx you must declare that you do not use the previous permanent license any longer.

Print out the form at the end of this article and fill in the requested data. Fill in also the 4 to 5 digit serial numbers of all licenses to be used with the new hardware.

Sign the form and send it to the following fax number: +49 231 4777 199 

Generate a license request from within SwyxWare Administration and send it by email to If you have already sent the form please make a short note in your email.

Once we have received both, the form and the license request, we will provide you with the new permanent license.


As far as software supplied or used by us, includes open source elements the additional terms under apply in addition. An overview which products from the Swyx portfolio include open source elements and which open source license is relevant can be found under

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.


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