Outlook crashes when editing a HTML E-mail (kb3250)

The information in this article applies to:

  • Microsoft Internet Explorer 7
  • Microsoft Outlook 2007
  • SwyxIt! v6.01
  • SwyxIt! v6.00
  • SwyxIt! v5.02
  • SwyxIt! v5.01
  • SwyxIt! v5.00
  • SwyxIt! v4.40
  • Microsoft Outlook 2000
  • Microsoft Office XP
  • Microsoft Office 2000

[ Symptoms | Cause | Resolution | Status | Links ]


When opening or editing an HTML E-mail , Outlook crashes. The problem occures when the SwyxIt! Outlook AddIn is installed, as well as Outlook 2007 or Internet Explorer 7.


The Outlook AddIn updates the toolbar asynchronously. This leads to the reported problem because of an updated HTML component within Outlook.


When running SwyxWare 5.x, please install "SwyxIt! 5.03".

When running SwyxWare 6.x, please install "SwyxIt! 6.01 Maintenance Pack 1".

If you are running SwyxWare 4,4x, the SwyxIt! 5.03 can be used with certain limitations (Callrouting Manager cannot be used, new features of SwyxIt! 5.x are not compatible to the older server).


Has been fixed with new version.


As far as software supplied or used by us, includes open source elements the additional terms under apply in addition. An overview which products from the Swyx portfolio include open source elements and which open source license is relevant can be found under

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.


Comment on this article

If we have any follow-up questions, where can we contact you?

E-Mail Address (optional)


This feedback form can't be used for support requests. Those requests must be directed to your Swyx reseller or distributor.