Eventlog message: User ... with network address ... could not log on to SwyxServer because there's no license available (kb2554)

The information in this article applies to:

  • SwyxWare from version 3

[ Summary | Information ]


This article contains additional information about event log entry:
Type:Failure Audit
Source:IpPbxSrv (SwyxServer)
ID:12296 (0x3008)
Text:User '%1' with network address '%2', IP-Address '%3' could not log on to SwyxServer because there's no license available or all licenses are currently in use.
%1SwyxWare user account
%2Phone's MAC address


SwyxServer generates this event log entry if a client cannot logon due to missing licenses. Note:

  • One user license per logon needed
  • If option packs are installed, the number of available license is the minimum of
    • Server + user upgrade licenses
    • Option Pack Extended Call Routing licenses
    • Option Pack SwyxFax User
    • Option Pack Up-To-Date Advanced
    • Option Pack Up-To-Date Premium

  • A SwyxIt! running in CTI mode needs a CTI license, too, i.e. if it remote controls a SwyxPhone.
  • Each phone, except SwyxPhones delivered by Swyx, need a Phone License, too.

Check installed licenses in SwyxServer properties, property page "Licenses" in SwyxWare Administration.


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