INFO

Eventlog Message: "SwyxServer service could not deliver a Voicemail" (kb2360)

The information in this article applies to:

  • SwyxWare from version 3

[ Summary | Information ]


Summary

This article contains additional information about event log entry:
Type: Error
Source: IpPbxSrv (SwyxServer)
ID: 522 (0x020a)
Text: SwyxServer service could not deliver a Voicemail to "%1".
SMTP server message "%2".
The E-mail has been saved as "%3".
Place holder:
%1 EMail recipient
%2 Mailserver error message
%3 Location where email has been stored on SwyxServer

Information

SwyxServer delivers voice mails to the intended recipient via the SMTP protocol. The Email is transmitted to the mailserver configured in SwyxWare Administration. If there'a a problem during transmission, e.g. if the SMTP server is not available, SwyxServer tries again every 30 minutes. If the mail could not be delivered in the last 2 days, SwyxServer sends a warning email to the mail sender. After 7 days SwyxServer gives up trying and generates the above mentioned event log entry. Another reason for this entry is a permanent negative completion reply from the SMTP-Server (5xx message).

Check if

  • the correct SMTP server is configured in SwyxWare-Administration
  • the user who should receive the mail is using the correct email address
  • the mailserver is up and running and listen for SMTP
  • the mailserver allows receiving and delivering mails for the intended recipient
  • the mailserver allows receiving mails from the configured sender.

For a more detailed analysis of such a problem it might be necessary to generate a protocol trace of the SMTP traffic between SwyxServer and your mailserver. Details about generating such a trace can be found here: Trace of SwyxWare SMTP communication with mail server (kb2146)


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