Case Study: RomecOriginally the Royal Mail Engineering & Construction division of The Post Office, Romec was created in 1989 to provide dedicated facilities and engineering-related services to the Royal Mail Group.
Romec evaluated a number of systems on the market before finally selecting the software-based unified communications SwyxWare from Swyx gold partner, GPNS.
Keating explains the selection process:
"We were very impressed by the SwyxWare solution and the knowledge GPNS demonstrated about our business requirements. The software was feature rich, future proof and extremely flexible and could be deployed on our existing infrastructure and supported by our own in-house staff, therefore negating the need to rely on third-party contractors. We really like the licensing model as this would allow us to grow our call centres incrementally without major capital costs or disruptions to our operation."
As communications is a critical part of Romec's business it was agreed with GPNS that the implementation would take a phased approach starting initially with Warrington and then rolling out to Leeds and Stockport.
"The Warrington facility is very busy during the day so all of the work had to be carried out during the night, however this was not a problem for GPNS who were available 24/7 during this period to ensure that the installation went ahead as planned and to overcome any teething problems that we encountered."
All three sites are now fully installed and Swyx is used by all Romec's employees including call centre operators, facilities managers, admin staff and directors.