New Directions Holdings is an independent provider of recruitment services to companies across the UK. Group IT Manager at New Directions, Alan Griffiths explains, "We had 8 branch sites located in managed offices. As you can imagine the telecom costs for each location were very high. At our head office we had an old LG LDK 300 phone system, but it was expensive to maintain and did not give us more sophisticated features that would help us to be more responsive and provide an even better service to our clients."
New Directions reviewed a number of IP-based phone systems including Swyx, 3CX and Shortel, but selected Swyx because of the environment and its flexible call routing.
The Swyx system was initially installed at the head office in Cardiff and six months later was extended to its 8 remote sites.