ProductsCase Studies

Case Studies: Unified Communications with Swyx

A lot of companies choose SwyxWare for their communication needs. Reasons and scenarios for purchasing an IP-PBX can vary. Apart from cost benefits, also productivity advantages that accompany new telephony functions play an important role.

The following case scenarios from different branches show a multifaceted employment of Unified Communications with Swyx:

Enhanced Customer Service & Reduced Salaray Costs

"We recognise that our success will be largely down to how efficient and cost effective our service is. Communication is key and its role cannot be underestimated – without Swyx we simply could not operate as we are."

Branch

Industry & Production

Company

Rail Freight

Number of Users

200

Country

United Kingdom

 

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Higher Availability with Presence Feature

"The staff can move around the three centres and as soon as they log-in they are available. They can also manage their profile, set the times of day they are available and redirect calls to their mobiles or voice mail."

Branch

Travel &
Leisure

Company

Charitable Trust

Number of Users

100

Country

United Kingdom

 

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Future proofed through regular Software Updates

Swyx’s software licensing model enables the company to take advantage of new future developments via regular software updates, without worrying that they will need to replace their existing investment.

Branch

Travel &
Leisure

Company

Travel Operator

Number of Users

110

Country

United Kingdom

 

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Improved client services and saving costs

"All incoming calls can be routed quickly to the most appropriate person. For example, based on the phone number the system will automatically match it with the relevant consultant that manages a particular client."

Branch

Legal & Recruitment

Company

Recruitment

Number of Users

175

Country

United Kingdom

 

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Reporting Tools to analyse Incoming and Outgoing Calls

"When Swyx reseller Atia Systems introduced us to the SwyxWare software based telephony solution we were impressed by both the product and the solution provider. Swyx was server-based and did not rely on hardware."

Branch

Legal & Recruitment

Company

Commercial Law Firm

Number of Users

300

Country

United Kingdom

 

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Technology that can be Customised & Expanded

"The beauty of Swyx is that it is a piece of technology that can be customised and expanded to meet the needs of the business. This sets it apart from its competition, you do not have to make your operation fit with the limitations of the product."

Branch

Legal & Recruitment

Company

Recruitment Provider

Number of User

133

Country

United Kingdom

 

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Direct Dialling from CRM & Outlook

"In our particular industry where communication, customer service and compliance is key, Swyx perfectly satisfies the way we want to work. Because it is software-based we know that our investment in the technology is fully protected."

Branch

Financial Service

Company

Investment Management

Number of Users

45

Country

United Kingdom

 

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Flexible, 250+ User Communications System

"The software was feature rich, future proof and extremely flexible and could be deployed on our existing infrastructure and supported by our own in-house staff, therefore negating the need to rely on third-party contractors."

Branch

Consulting & Service

Company

Facilities Management

Number of Users

250

Country

United Kingdom

 

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The right functionality,
flexibility & reliability

"The call flow has now been set up so that calls are always answered. We can also create a number or change a name in an instant. For our clients this means we are far more accessible and can take action much faster."

Branch

Consulting & Service

Company

Home Care Provider

Number of Users

-

Country

Netherlands

 

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Extra Mobility & direct Dialling from Screen

With Swyx’s in-built functionality, the sales & service team can highlight and click any number on-screen which saves time in looking up and dialling numbers or avoiding mis-dialled calls, plus they can walk around whilst on a call.

Branch

Wholesale & Retail

Company

Fine Food Provider

Number of Users

10

Country

United Kingdom

 

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Higher Professionalism with Call Routing & Voice Mail

"We feel that we have only scratched the surface of what we can do with Swyx. The solution is now such an integral part of our business that our operation would suffer severely if we had to go back to our original phone system."

Branch

Wholesale & Retail

Company

Procurement & Fulfilment

Number of Users

240

Country

United Kingdom

 

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Improved Efficiency &
year on year Cost Savings

SwyxWare has achieved all the criteria set out by the company: "The implementation of SwyxWare has been a great success, we have dramatically reduced our telecommunications costs and improved our overall efficiency."

Branch

Wholesale & Retail

Company

Gastronomy & Franchise

Number of Users

160

Country

United Kingdom

 

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Video Call Function improved Communication & Accessibility

"The support for video calls included with Swyx means that staff that need to use British Sign Language can simply connect via the on-screen softphone in conjunction with the webcam."

Branch

Public Institution

Company

Charitable Trust

Number of Users

20

Country

United Kingdom

 

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Gradual User Adaption & Adding New Features

To minimise any disruption, both the College and HBT decided that a phased approach would be the best strategy, allowing users to adapt to the new system gradually, adding new features over time.

Branch

Public Institution

Company

FE College

Number of Users

200

Country

United Kingdom

 

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