Swyx Knowledgebase

INFO: SwyxWebAccess v6.30 (kb3999)

The information in this article applies to:

  • SwyxWebAccess v6.30
  • SwyxWare v6.20

[ Summary | Information | Links ]


Summary

Swyx releases SwyxWebAccess v6.30.

The SwyxWebAccess v6.30 requires SwyxWare v6.20. To use it SwyxMobile or SwyxProfessional licenses are requiered.

Please note that you need the publicly available quickfix to make use of SwyxWebAccess:

Please note the included readme files.


Information

Swyx releases SwyxMobile integration for the iPhone and iPhone 3G - SwyxWebAccess. This means that the SwyxWare unified communications solution now supports all major mobile devices and smartphones including Symbian, Windows Mobile and Blackberry.

With SwyxWebAccess, users can extend the benefits of SwyxWare’s office based IP communications onto the Apple® iPhone platform using the "Contact Centre Mobile" web application. This service uses GPRS and/or UMTS to connect to the central Swyx software-based unified communications system.

The key benefits of SwyxWebAccess are that mobile users share the same type of functionality as their office-based counterparts, including on-screen "presence" information such as who is available, engaged or other status. As soon as a data link is established all status information is automatically synchronised.

The advantage of using SwyxWebAccess is that users can use a "One Number" concept, so that calls to the office extension would also ring in parallel on the iPhone. Mobile users can also enjoy any time access to the global enterprise directory.

The highlights of SwyxWebAccess include:

  • Web-based solution – no Client installation necessary
  • Shows "presence" information for other office contacts
  • Direct access to centrally stored personal contacts
  • Contacts can also display picture of person
  • Ability to search contact list
  • Quick access to call lists
  • Detailed information of all call list entries
  • Customised configuration

To take advantage of SwyxWebAccess you must have SwyxMobile option pack or SwyxProfessional.

Compared to the previous version 6.25 this version 6.30 is also useable on Windows XP SP3.

Please read the included readme file carefully.

 


Links

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.


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Updates

Created: 25.05.2009