INFO: Update Licenses (kb2928)
The information in this article applies to:
- SwyxWare v6.12
- SwyxWare v6.11
- SwyxWare v6.10
- SwyxWare v6.02
- SwyxWare v6.01
- SwyxWare v6.00
- SwyxWare v5.01
- SwyxWare v5.00
- SwyxWare v4.40
This article describes how to obtain the necessarry update licenses for SwyxWare from v4.40.
From SwyxWare Version v4.40 upwards updated SwyxWare Versions are no longer available free of charge. A new Update Licenses is required. These Update Licenses enable the new SwyxWare version to operate in conjunction with the existing licenses of your previous SwyxWare version. Hot fixes within each version will still be available free of charge from the support sections of the Swyx web site.
Before updating to a new SwyxWare version which requires Update Licenses (e.g. SwyxWare v4.40) you need to have the required Update Licenses ready. After performing the update the new SwyxWare will not run until the Update Licenses are added to the system.
Update License count
You need Update Licenses for each user of your SwyxWare.
Example: you are using a SwyxWare with 100 users (it doesn't matter if the users are a combination from single Server Licenses or User Upgrade Licenses). You would need an Update License for 100 users.
How to obtain Update Licenses ?
The update licences are not an independently purchasable item. Neither your Swyx dealer nor Swyx can sell these licenses to you. You need to subscribe to the new Swyx Update Service (SUS) License. With having such a license you will get all needed Update Licenses within the validity period from Swyx free of charge.
Please note that Swyx will not sent the needed Update Licenses automatically just because of an existing Swyx Update Service (SUS) license. You need to request them manually by email to email@example.com.
Swyx Update Service (SUS)
You need a Swyx Update Service License with the same user size as you have users in your current SwyxWare. Each Swyx Update Service License has a duration, i.e. validity period of 1, 3 or 5 years. During this validity period you will get all needed Update Licenses in the size of your Swyx Update Service License directly from Swyx.
Example: You are using a SwyxWare with 100 users and want to update to SwyxWare v4.40, so you need an Update License for 100 users. You purchase a Swyx Update Service License for 100 users and a validity period of 3 years. You request from Swyx the SwyxWare v4.40 Update License for 100 users. During the validity period you are entitled to request all other required Update Licenses within the next 3 years.
The validity period of a Swyx Update Service License starts with the first permanent license key of your SwyxWare, but not before 01.04.2005. If you are already using a SwyxWare and buy a Swyx Update Service License the validity period will start from 01.04.2005. If you buy a new SwyxWare on 15.06.2005 i.e. request permanent licenses for it the first time, the validity period will start at 15.06.2005.
The validity period of a Swyx Update Service License can be extended by simply purchasing a new Swyx Update Service License. Also the number of users being covered by the Swyx Update Service License can be extended by purchasing additional Swyx Update Service Licenses.
The handling the Swyx Update Service Licenses, which is different to the common Swyx Licenses handling, will be explained in the following article: