With Swyx, Microsoft Teams gets strong telephony capabilities. This gives users a perfect combination of the central team work platform and the Swyx UC solution - ideal for businesses that want to use not only Microsoft Teams but also Swyx's extensive telephone system functions such as our Extended Call Routing.
Companies that use Microsoft Teams but want to use Swyx's powerful telephony functions for their communications can rely on the optimum interoperability of existing Swyx and Microsoft products. Particularly simple configuration, extensive contact center functions and support for DECT devices and desk telephones are just some of the features that make our solution so valuable for users with both telephony and collaboration focus.
Using a Microsoft-certified Session Border Controller (SBC), Swyx enables users from Microsoft Teams to make calls via the public telephone network. This provides users with powerful Swyx features such as Extended Call Routing (ECR). Detailed rules for handling incoming calls can be defined, for example, when a call is to be diverted to a particular colleague, another department, to a mailbox or to a cell phone. Users also benefit from the integration possibilities of the Swyx solution, which can be connected to CRM or ERP systems, for example. This provides companies with a perfect combination of the central work platform of Microsoft Teams and the powerful, customisable communication solution from Swyx.
Customers who rely on Swyx and Microsoft Teams are also free to choose their preferred SIP trunk provider. This makes the solution ideal for companies that want to keep their existing telecommunications provider.