Swyx Blog (en) https://swyx.com/ Everything Swyx en-gb Swyx Solutions GmbH Thu, 09 Apr 2020 18:58:40 +0200 Thu, 09 Apr 2020 18:58:40 +0200 TYPO3 EXT:news news-968 Mon, 06 Apr 2020 12:30:00 +0200 New Swyx Version 12.10 improves teamwork and customer service https://swyx.com/blog/new-swyx-version-1210-improves-teamwork-and-customer-service-1.html The newest version 12.10 is now available and offers an improved messenger and much more. The newest version 12.10 is now available and offers an improved messenger and much more.

With improved support for certified Yealink end devices, version 12.10 enables so-called hot desking and much more.

The latest version 1.5 of Swyx’s VisualGroups queue management tool now also offers additional features and more options to increase efficiency and service quality in the management of high call volumes. These include a callback function to improve customer satisfaction, the ability to categorize calls by manually assigning keywords and the optional deactivation of call distribution.

In addition, Swyx offers a new licensing model with the Basic, Professional and Premium function profiles introduced as part of the Swyx Flex rental model now also available for purchase.

For more detailed information, please read our press release.

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Products & Solutions
news-965 Thu, 02 Apr 2020 10:43:11 +0200 Duncan Ward appointed CEO of Network Telecom https://swyx.com/blog/duncan-ward-appointed-ceo-of-network-telecom.html Network Telecom, an Enreach company just like Swyx, welcomes a new CEO Network Telecom, a leading telecommunications provider in the UK and part of Enreach like Swyx, has appointed Duncan Ward as Chief Executive Officer, effective 1st April 2020. He succeeds Martin Deane who served as interim CEO and will resume in his role as CFO in Network Telecom’s Management Team.

Duncan Ward has more than 25 years of experience in the IT and telecommunications industry and has held various management positions in ICT companies in the course of his career. As CEO of Network Telecom, he will focus on ensuring the company’s continued success and growth as well as furthering the integration into Enreach in order to create even more synergies within the group. Network Telecom joined our group last year, becoming part of a fast-growing European UC provider with a mission to give businesses access to the best communication and collaboration tools.

For more information, please read the press release.

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Company & Partners
news-963 Tue, 24 Mar 2020 12:03:00 +0100 How to work in the home office https://swyx.com/blog/how-to-work-in-the-home-office.html Tips for you to stay productive and in touch with colleagues Tips for you to stay productive and in touch with colleagues

Working at home not only allows employees to work flexibly, avoid long journeys or better balance family and career, but can also help companies to ensure seamless business continuity in the event of a crisis.

If unforeseeable situations such as the current spread of the corona virus, extreme weather conditions or damage to the office building disrupt the daily (working) life, employees can remain productive at home. In order to achieve this, the following points should be observed:

Staying in contact

Contact with customers, colleagues and partners is indispensable for productive work in many areas. With a unified communications solution such as Swyx’s software, employees are integrated into a company's communications environment regardless of their location. They can make phone calls with a wide range of devices, using only their familiar office number, chat with colleagues and see from their presence status whether the person they want to talk to is available.

Hold meetings online

Collaboration tools such as Swyx Meeting allow you to work with internal or external partners very easily via web or video conference, share your screen or exchange files. This makes coordination much easier and is also more personal. No special equipment is required: users can join an online meeting directly from the web browser of their PC, laptop, tablet or mobile phone without having to install additional software or apps. Participants who do not have access to the Internet can also dial in by phone.

Clear communication

Clear agreements on rights, duties and working hours in the home office ensure that both employees and superiors are satisfied with working from home. Companies that want to be well prepared can develop a policy that clearly defines when which employees can work in the home office and describes the different situations in which work should be done at home.

Sudden need for remote work?

If companies need to enable employees to work from home at short notice, working from home can be done without much preparation or regulation. For companies already using a Swyx solution, our Help Center provides technical advice on how to best integrate their home office staff in communication and collaboration.

For companies that are not yet using a suitable UC solution, our website provides a list of certified Swyx partners who can give advice.

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Tips & Know-How
news-938 Wed, 19 Feb 2020 07:36:00 +0100 Swyx Analytics 12: VisualGroups with enhanced reporting features https://swyx.com/blog/swyx-analytics-12-visualgroups-with-enhanced-reporting-features.html Our queue management tool VisualGroups now offers even more statistical reporting features. Our queue management tool VisualGroups now offers even more statistical reporting features.

Swyx Analytics 12 allows you to fully evaluate the call data generated with the VisualGroups queue management tool. Thanks to the queue analysis by aurenz, you can see all key figures at a glance including call volume, average and maximum waiting times and performance of groups and agents.

The individual dashboards of Swyx Analytics enable you to view all important data at any time, thus further increasing the phone availability of your company. Put your analyses of call volume and service quality on your dashboard with just one click.

With Swyx Analytics, missed calls are a thing of the past!

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Products & Solutions
news-935 Mon, 03 Feb 2020 13:29:00 +0100 Podcast: Swyx and Enreach reaching new heights in the cloud https://swyx.com/blog/podcast-swyx-and-enreach-reaching-new-heights-in-the-cloud.html In this podcast, Swyx Managing Director Dr. Ralf Ebbinghaus speaks to Doug Green, Publisher at Telecom Reseller Publications. In this podcast, Swyx Managing Director Dr. Ralf Ebbinghaus speaks to Doug Green, Publisher at Telecom Reseller Publications about our company's history and latest news, our membership in the Cloud Communications Alliance, the development of Enreach and the opportunities ahead.

Find out how Swyx changes the way businesses communicate and takes reseller value to the next level and listen to the podcast

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Company & Partners Market & Technologies
news-920 Thu, 23 Jan 2020 11:19:00 +0100 A powerful team – Swyx and MS Teams https://swyx.com/blog/a-powerful-team-swyx-and-ms-teams.html Swyx connects its communications solution with Microsoft Teams! Swyx connects its communications solution with Microsoft Teams! 

This offers users a perfect combination of the Teams work platform and the Swyx UC solution – for companies that want to use Microsoft Teams and Swyx's additional telephony functions such as Extended Call Routing.

Enreach, the fast-growing European UC provider to which Swyx belongs, will shortly launch Microsoft Teams integrations in other European countries.

For more information, please see our press release.

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Products & Solutions Blog
news-933 Mon, 16 Dec 2019 13:24:00 +0100 Swyx releases version 12 https://swyx.com/blog/swyx-releases-version-12.html The new version 12 of the Swyx communication solution is now available The new version 12 of the Swyx communication solution is now available.

The release brings a fresh design to the Windows client, a new redundancy concept and feature enhancements for the VisualGroups queue management. Users now have even more interfaces for their specific needs to choose from and benefit from additional features as well as enhanced statistical reporting capabilities in the VisualGroups queue management tool.  

For more information, please read our press release.

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Products & Solutions
news-861 Fri, 29 Nov 2019 09:06:00 +0100 Marco Crueger wins Channel Champion Award 2019 https://swyx.com/blog/marco-crueger-wins-channel-champion-award-2019.html Congratulations to Marco Crueger – he was voted one of the Channel Champions 2019. Congratulations to Marco Crueger! In this year's reader polls of the trade magazine CRN, our VP Sales made it onto the podium and was voted one of the Channel Champions 2019 by the participating resellers.

During CRN’s "ITK-Spitzentreffen 2019", he received the award as Channel Manager of the year.

Many thanks to everyone who voted for Marco!

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Company & Partners
news-929 Mon, 25 Nov 2019 12:32:00 +0100 Enreach adds Spanish B2B cloud comms provider masvoz to the group https://swyx.com/blog/enreach-adds-spanish-b2b-cloud-comms-provider-masvoz-to-the-group.html Our parent company Enreach expands into the Spanish market and adds masvoz to the Group. Our parent company Enreach expands into the Spanish market and adds masvoz to the group.

Masvoz is a leading B2B cloud communications provider in Spain and offers a complete portfolio of products including a cloud-based contact center solution.

For more information, please read our press release.

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Company & Partners
news-953 Mon, 04 Nov 2019 12:49:00 +0100 How to use the Graphical Script Editor https://swyx.com/blog/how-to-use-the-graphical-script-editor.html With Swyx's Graphical Script Editor you can create extensive speech dialog systems. With the Graphical Script Editor you can create extensive speech dialog systems.

For example, callers can be forwarded to chosen departments by clicking certain keys on the phone. All action sequences are completely individual, according to your own needs and application scenarios. The user-friendly user interface ensures that actions can be created quickly and easily. Why don't you give it a try?

More information can be found on the Swyx website or in the Swyx Information Package.

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Tips & Know-How
news-922 Thu, 31 Oct 2019 11:36:00 +0100 Enreach acquires Danish service provider M Mobility https://swyx.com/blog/enreach-acquires-danish-service-provider-m-mobility.html Enreach, the group of companies to which Swyx belongs, strengthens its position in the European IT and telecommunications markets with the acquisition of M Mobility. Welcome to the Group M Mobility! Enreach, the group of companies to which Swyx belongs, strengthens its position in the European IT and telecommunications markets with the acquisition of M Mobility A/S (‘M Mobility’), a dedicated full-service provider of B2B telco solutions to small and medium-sized enterprises (‘SME’) in Denmark.

Enreach CEO Stijn Nijhuis (centre) with Charles Ginnerskov (left), CEO of ipnordic A/S, and M Mobility's Søren Mathiesen Hass (right). Both companies belonging to Enreach will ensure future growth in the Danish market.

For more information, read the complete press release.

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Company & Partners
news-927 Thu, 24 Oct 2019 12:24:00 +0200 Swyx Partner and Technology Conference 2019 – check out the video https://swyx.com/blog/swyx-partner-and-technology-conference-2019-check-out-the-video.html WE WILL ROCK YOU - The video of the Swyx Partner and Technology Conference 2019 is online! The video of the Swyx Partner and Technology Conference 2019 is now online!

Under the motto WE WILL ROCK YOU, Swyx had prepared a diversified mix of news and background information, lectures and interactive discussions, show and networking to not only inform its partners but above all to inspire them. The extraordinary atmosphere at the Colosseum Theater in Essen, one of the most spectacular industrial monuments in the Ruhr area, provided the perfect setting for exciting insights into the latest developments at Swyx.

The new version 12 of Swyx‘s communication solution, a simplified licensing model and the announcement of the new group name Enreach were among the highlights of the event.

Watch the video here: 

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Company & Partners Fairs & Events
news-955 Fri, 23 Aug 2019 13:09:00 +0200 Swyx Call Routing https://swyx.com/blog/swyx-call-routing.html Call forwarding made easy with the integrated Call Routing Manager. Call forwarding made easy with the integrated Call Routing Manager. Do you regularly leave the office at certain times, but don't want your customers' calls to go unanswered? With the help of the rule wizard, calls can be forwarded depending on specific times or weekdays. Call forwarding based on calendar information or presence status is also possible without problems.

A small practical example:
Suppose you have a lunch break from 12:00 to 12:45 every day and do not want to be disturbed during this time. In the meantime, the calls should be answered by your colleague. This rule can be easily created with a few clicks.

Of course, the rules also work in any other scenario, e.g. with redirection to your own mobile phone.

This function is integrated in your SwyxIt! by default. You can find them via the menu item "Settings" - Call Routing Manager. Just give it a try. 

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Tips & Know-How