Do you find that your clients want to speak to someone quickly and easily when they call up and only have one contact that they deal with for the purchase of a flight or holiday? What do you do when they call and their contact is unavailable or on the other line - take a message and get your colleague to call them back? Wouldn't it be great if you could have a telephone system whereby you could easily transfer the client directly to your colleague who is dealing with them, or quickly access their file to help them yourself?

We understand that the travel agency sector is in an extremely competitive and customer-focused market. It is therefore essential to have an advanced telephone system that enables you to gain and retain clients, help employees do their jobs more efficiently, keep costs down and revenues up.

There are a number of key benefits that Travel Agents would achieve and thus gain competitive advantage as a result of using the Swyx IP telephony solution. These include:

• Improved Customer service: SwyxWare enables you to provide a higher level of customer service by making your agents available for longer, by allowing them to work from any location including their home office.
  
• Enhanced Call Routing - Improve employee availability with intelligent call routing redirecting calls simply and quickly so calls never go unanswered.
  
• Call Recording - All client conversations can be recorded and filed, this helps resolve disputes and provides a record of important travel times and arrangements.
  
• Add new offices or locations - Scalable system that will grow with your business - simply buy new licences to add users without the worry of server based hardware restrictions
  
• Pool Receptionist resources - Using pure IP telephony it is possible for all calls to be managed centrally at a particular site and calls then re-routed transparently to the correct department or other office location.
  
• Easy installation and administration - Changes, updates and adjustments to the system can be handled internally without the need for expensive engineers.
  
• Information at your fingertips - Easy telephone integration into 'holiday' databases and CRM systems so that on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly.