Retail outlets are very busy places. How many times have you missed a call because you were serving a customer and couldn't get to the phone in time? Wouldn't it be great if you could have a solution where calls can be easily transferred or routed to wherever you happen to be e.g. another number or mobile?

Swyx can help your business by providing a powerful communications solution that can improve your responsiveness to customers, provide greater efficiency and reduce your communications costs thus improving your customer service.

We understand that the Retail industry is a very competitive market and that meeting customer demands whilst streamlining internal processes and decreasing expense is very important and this is why Swyx can do the following:

• Inter-outlet connectivity - A single inbound number that can be connected to all the other outlets in the chain, this reduces call charges between sites and provides better communication between both staff and customers.
  
• Branch connectivity – Branches can be hosted from a single centralised application, or alternatively linked together with smaller branch systems that can act independently, giving maximum flexibility for local branch customization or centralised co-ordination
  
• Create call centres for specialist departments - This could include customer services, finance, stock and accounts or even specific brands.
  
• Access your suppliers more quickly and effectively - Optimise your existing infrastructure by integrating all applications (CRM, phone system, billing, sales support, email, etc) so that you can make calls by simply clicking on screen or on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed.
  
• Easy installation and administration of the system can be handled internally without the need for expensive support contracts
  
• A single system for all your communications requirements - users can manage all voice, fax and email messages via their PC
  
• Conferencing - when head office require a meeting all the managers can simply go on a conference call thus saving time and money travelling to the head office
  
• Make moves and changes easy - Moving staff around different outlets can be easy by giving users their own personal telephone environment wherever they log on - This allows them to be 'available' whatever their location.
  
• Add more shops and outlets - A scalable system that grows with your business. Simply buy new licences to add users without the worry of server based hardware restrictions