One of the biggest problems facing managers of manufacturing plants is accessing key members of staff at critical times. Staff can be at any location in the plant at any time. Wouldn't it be great to have a telephony solution with enhanced functionality so that calls can be routed to their mobile, a phone near to where they are working or voicemail if they are unavailable?

There are a number of key benefits that manufacturers would have from using the Swyx IP telephony solution to gain competitive advantage. These include:

• Record Human Resource Issues - Reduce costs and support internal communication by managing basic processes like automatically routing internal calls using recipient's name (including off site calls) and recording sick days, working hours etc.
  
• Systems Integration - Optimise your existing infrastructure by integrating all applications (e.g. ERP, CRM, sales support and/or email systems) so that on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly
  
• Enhanced Call Routing - Improve employee availability with intelligent call routing redirecting calls simply and quickly.
  
• Pool Receptionist resources - Using pure IP telephony it is possible for all calls to be managed centrally at a particular site and then re-routed transparently to the correct department or other office location.
  
• Mobility and Wireless - Mobilise and connect your workforce by giving users their own personal telephone environment wherever they log on - allows/enables hot desking and wireless telephony connections between warehouses and other remote or difficult to connect locations
  
• Grows as your business grows - Scalable system that will grow with your business - simply buy new licences to add users without the worry of server based hardware restrictions
  
• Easy installation and administration - Changes, updates and adjustments to the system can be handled internally without the need for expensive engineers
  
• Inter-site connectivity - Reduce call charges between sites and mobile workers – communication can be operated over existing IP connections between different sites or subsidiaries for connection to the company's PBX.
  
• Wide range of System Telephones – will optimise your investment in the manufacturing environment. From DECT wireless and basic IP phones for use around the manufacturing environment, to highly featured IP phones for the business support and client environments.