New business and client retention is dependent on legal practices being able to provide the right legal expert at the right time. How often have you been out of the office when reception has phoned to ask you to call back a very important client? Wouldn't it be great to have a telephone system whereby you can route calls according to the importance of the customer? This would mean for example, that calls from valued clients could be identified and routed directly to your mobile or a phone near to where you are working so that you can respond immediately?

We also understand that under stringent guidelines important telephone conversations have to be manually transcribed. Wouldn't it be handy if your telephone system could record these conversations and save them for easy storage?

The Swyx solution helps overcome these issues and enables better resource management thus helping the firm maintain a competitive advantage through their telephone system.

There are a number of benefits that a Law firm would have from using the SwyxWare IP telephony solution. These include:

• Maximise fee-earning capability of legal professionals: experts in all aspects of your legal practice can be made available to clients regardless of their location.
  
• Pool Receptionist resources - Using pure IP telephony it is possible for all calls to be managed centrally at a particular site and then re-routed transparently to the correct department or other office location based on availability and the importance if the call.
  
• Individual Client Billing - Full reporting of telephone activity enables more accurate billing of clients quickly and easily without the need to trawl through phone bills and automatic generation of invoices with relevant cost codes
  
• Integration with contact management software - integrates with all existing applications such as Microsoft's Outlook, CRM, billing, and e-mail so that on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly.
  
• Mobility & Remote working - Remote access via phone or PDA into the office while sat at a court house, over a VPN connection, gives instant access to the same phone environment as in the office so the user can make and receive calls as if they were in the office
  
• Inter-site connectivity - Reduce call charges between sites and mobile workers - communication can be operated over existing IP connections between different sites or subsidiaries for connection to the company's PBX.
  
• Fax directly to your desktop: this speeds up office efficiency by centralising all communication (fax, voicemail, phone and email) and increases professionalism as important faxes are no longer ignored or forgotten at the fax machine.