Communication between health professionals, members of the public and health service administrators can be very frustrating and ultimately very expensive. How many times have you received a garbled message from either a colleague or receptionist requesting you to call a patient back because they could not find you? Wouldn't it be great to have a telephony solution with enhanced functionality so that calls can be routed to your mobile, a phone near to where you are working or voicemail if you are unavailable without it costing a huge amount?

The Government has been squeezing healthcare budgets so that healthcare organisations have to drive down costs while giving better healthcare to an increasing number of people. Not only that but there is an increasing demand for access to information, ease of use and centralised storage of data. This is leading many organisations to invest in solutions such as the SwyxWare solution that improves productivity and efficiency yet reduces telephone costs.

Below are the features of the SwyxWare product that we believe are important to the Healthcare industry and will help them overcome some of their issues:

• More public access - Improve staff availability with intelligent call routing redirecting calls simply and quickly so calls never go unanswered
  
• Department specific contact centres - With SwyxWare you can provide both inbound and outbound contact centres giving members of the public easier access to specific specialist departments.
  
• Mobility - Mobilise and connect your staff by giving users their own personal telephone environment wherever they log on, enabling hot desking
  
• Patient Information at your fingertips - Optimise your existing infrastructure by integrating all applications e.g. patient record systems, so that on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly
  
• More Accountability - Helps meet the targets set in the Gershon Report - Save costs and time as an existing administrator can maintain and update the system without the need for expensive service contracts
  
• New Patients – quickly and easily add and remove new patients and patient records from the system, and offer them customized accounting to bill them for services
  
• Connect all health centres to a single telephony network - Reduce call charges between sites and mobile workers - communication can be operated over existing IP connections between different offices for connection to the company's PBX.
  
• A single system for all your communications requirements - Staff can manage all voice, fax and email messages via their desktop