One of the major issues facing both local and national government is greater public access and accountability. One of the problems of providing more contact is the problem of communicating and integrating with all the other departments within government facilities. Wouldn't it be great if you had a telephone system that you could help you manage both your internal and external contacts, by allowing you to view all your emails, voicemails and faxes from one inbox on your PC? This could save you time and hassle, enabling you to easily prioritise and keep track of all correspondence.

We understand that Governments at all levels are looking for ways to improve how they communicate, interact and respond to the needs of the specific communities they serve. With the SwyxWare product local government can deliver more services whilst streamlining administration and lowering communication costs yet provide a higher level of service to the community and employees.

Below are the issues we understand to be important in Government at all levels and the ways in which our SwyxWare IP-PBX can address or meet these:

• More public access - Improve staff availability with intelligent call routing redirecting calls simply and quickly so calls never go unanswered
  
• Department specific contact centres - With SwyxWare you can provide both inbound and outbound contact centres providing member of the public easier access to specific departments.
  
• Mobility - Mobilise and connect your workforce by giving users their own personal telephone environment wherever they log on, enabling hot desking, and save costs by reducing the need for adds/moves/changes to the system
  
• More Information - Optimise your existing infrastructure by integrating all applications (CRM, sales support email systems) so that on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly
  
• Helps meet the targets set in the Gershon Report - Save costs and time as an existing administrator can maintain and update the system without the need for expensive service contracts.
  
• Connect all Government offices to a single telephony network - Reduce call charges between sites and mobile workers - communication can be operated over existing IP connections between different offices for connection to the company's PBX.
  
• A single communications system - staff can manage all voice, fax and email messages via their PC