Buying and selling property can be a major cause of stress for both estate agents and their clients. Clients want to speak to someone quickly and easily when they call up, and sometimes have a preferred contact that they deal with for the sale/purchase or letting of a property. Wouldn't it be great if you could have a telephone system whereby you could easily identify the client calling into the business, automatically bring up their details and transfer the client directly to your colleague who is managing their account, even if they are out of the office?

We understand that the estate agency sector is evolving and expanding rapidly in an extremely competitive and customer-focused market. It is therefore essential to have an advanced telephone system that enables you to gain and retain clients, help employees do their jobs more efficiently, keep costs down and revenues up.

There are a number of key benefits that estate agents would achieve and thus gain competitive advantage as a result of using the SwyxWare IP telephony solution. These include:

• Improved customer contact - A missed call could mean a missed sale! It is imperative that you can respond to a call immediately, Swyx improves employee availability with intelligent call routing redirecting calls simply and quickly so calls never go unanswered
  
• Remote Working - Mobilise and connect your workforce by giving users their own personal telephone environment wherever they log on e.g. home or office without the need to use expensive mobile phones.
  
• Information at your fingertips - Easy telephone integration into databases and CRM systems so that on incoming calls the appropriate contact window of the caller pops up and the contact information and property details can be viewed instantly.
  
• Add new offices - Scalable system that will grow with your business - simply buy new licences to add new users or new branches
  
• Latest technology - take advantage of the business benefits of IP telephony and associated applications
  
• Call Recording - All customer conversations can be recorded and filed as it is often important to keep an 'audio trail' of negotiations with customers
  
• Easy Installation and administration - Changes, updates and adjustments to the system can be handled internally without the need for expensive service contracts
  
• Unified messaging - manage all voice, fax and email messages via your PC