Servicing clients efficiently is critical to a successful accountancy practice. Think of the amount of time it takes to find a regular client's file when they phone; wouldn't it be helpful if when a client calls, their file instantly pops up on your screen and you even answer the phone with a personalised greeting?

We understand that for many accountancy practices repeat business is key and customer service is very important. Therefore the Swyx solution is ideal as it means staff are always available so calls never go unanswered and customer satisfaction maximised. This in turn enables you to create and maintain a competitive advantage through your telephone system.

There are a number of key benefits that accountancy practices would enjoy using the Swyx IP telephony solution, these include:

• Create a virtual office of accountancy professionals: experts in all aspects of your practice can be made available regardless of their location.
  
• Pool Receptionist resources - Using pure IP telephony it is possible for all calls to be managed centrally at a particular site and then re-routed transparently to the correct department or other office location
  
• Fax directly to and from your desktop - speeds up office efficiency and increases professionalism as important faxes are no longer ignored or forgotten at the fax machine.
  
• Call Recording - can be enabled for every user so businesses have the ability to record all calls to meet necessary FSA guidelines
  
• Enhanced call routing - as there is often a lot of repeat business calls can be seamlessly redirected to a number of your choice, so no calls are missed
  
• Easy Access to client contact details - Easy telephone integration into databases and CRM systems so that with incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly
  
• Instant Dialling from any Windows application - Save time by dialling numbers directly from Microsoft® Windows®, Outlook® and CRM and Lotus Notes®