Enterprise  

• True mobility unrestrained by location or device
• Making the most of your business' time
• One platform to improve your business efficiency
• Familiar and intuitive systems that are easy to use
• Integrating all your business systems to create real value

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Delivering true mobility

Most organisations have a number of employees that are required to travel on company business. In today’s competitive environment, being unavailable to either take/make calls with prospects, customers, partners or suppliers, or pick up messages promptly could mean loss of revenue or damage to an important business relationship. If you' re a mobile employee, providing a solution that enables you to be as effective out of the office as when you are in the office, can prove to be a challenge for many communications systems - but not for SwyxWare. SwyxWare supports you, regardless of your location, providing extensive communications capabilities over the ubiquitous IP network or GSM.

Making the most of your business' time

You can easily set up your own call routing ‘rules’ enabling you to define how to handle your incoming calls according to, for example, the time of day, who is calling, and your Microsoft Outlook calendar. Calls that cannot be answered can be diverted to an alternative colleague or department, or to a pre-recorded message saying when you will be available. Any voicemail can be delivered to your inbox. The rules for handling calls can vary from the very simple to the very sophisticated according to your individual needs, however, the tools that create or change those rules can be made available to every employee within the business via the SwyxIt! softphone.    

Improving the efficiency of your business

An increasing number of businesses have now realised that there are more costs involved in buying a new solution than just the initial up front investment. The total cost of ownership includes the cost of managing and supporting the solution on an on-going basis and, as people are often your company’s most expensive resource, using that resource in the most efficient way will have a positive impact on overall costs..  

SwyxWare runs on the same platform as other critical applications such as your email exchange, billing software or CRM (customer relationship management) application. This means you have only one major platform to manage and, as you will undoubtedly have Microsoft skills in your business, you can be assured of constant and efficient support and management.

SwyxWare is based on a Microsoft platform and integrates with most desktop applications and therefore the rest of your business. A few examples, of this are:

• When you receive an email from someone, you’ll be able to see if they’re available to talk and can then click on their contact number to call them

• Regardless of how your business contacts get in touch with you, whether it’s via the phone, email or fax, you will be able to see all types of messages in one inbox.

• When one of your existing contacts - from Outlook or a CRM system - calls you, their details will ‘pop up’ so you can greet them personally and see at a glance if there are any issues you need to be aware of.

• You can have a customer’s order history and account status pop up by linking with the correct systems. This means you’ll have the latest customer information at  your fingertips and be able to update their details while you’re talking to them on the telephone.

Essentially, anything is possible. SwyxWare works with your business and with your business processes, enhancing them every step of the way.  

Selecting a familiar and intuitive system

As SwyxWare is a software solution, many of the functions that previously required a trained engineer, for example, adding or moving users, can be managed by virtually anyone internally by following the easy-to-understand wizards. In addition, your employees will benefit from using an application that shares common ‘look and feel elements with other applications they are already using, thus reducing their learning curve when the new communications application is installed.      

If your business extends to multiple sites, SwyxWare is there to help you. You can choose to simply extend the capabilities of your ‘head office’ to your ‘branch offices’ or you can choose a fully functional ‘all-in-one’ solution that can operate autonomously at your branch offices.