Swyx your business

Case Study: pmc iletisim

As a leading service provider of Customer-Care Services, pmc iletisim is an Istanbul/Turkey based company, belonging to the group of Universal Financial Planing GmbH, Kom4You and Lobo-Datentechnik companies.

The main focus of their activity lies in the following areas:

  • Communications Centre
  • Database Services + CRM
  • Online Marketing
  • Consulting + Concept

Application

Pmc iletisim accepts all Call-center-tasks as Inbound, Outbound and E-mail-management in different languages as well as all consultation activities around the Call center. Recently the company is serving to the German enterprise and home-users by marketing and providing them with the telecommunication services of the Deutsche Telekom. To accomplish this a 120 seat call-centre is active and making outbound calls to various customer portfolios. Besides, local marketing directed to selected customer profiles, contact centre services are also being rendered.

The Solution

To accomplish the functions needed to run the business in a perfect and flawless way the upgrade to a flexible, scaleable and pure IP solution from their existing conventional pbx was mandatory. Swyx enabled a professional Call – Centre infrastructure with SIP trunking facilities. With its flexible licencing model pmc iletisim can manage the volatile number of the call agents in a very effective way. The installation has been fulfilled in two days and the integration with the existing Call Centre application took no more than one week! The feature-rich capabilities of the SwyxIt Softphone made life easy to the call agents to contact their customers. Thanks to its Microsoft Windows based solution, Swyx enabled the utilisation of an independent management and set-up&ugrade of the communication platform.

“Swyx gave us the platform to operate at our maximum possible efficiency” claimed Mr. Murat Şentürk, the member of the pmc iletisim executive board. He added that they now got the total control of management and scalability of their call operations.

Installation in Detail

  • Windows 2003 Server
  • SwyxWare 6.0 – 120 User Licence (ECR, Monitor)
  • 90 SIP Trunks
  • 10 SwyxPhones and Office Users