Do you want to set up a Call Centre or a Helpdesk but find that your existing telephone system is not adequate, so you have to buy an additional solution? Wouldn’t it be great if you could get advanced call centre functionally from one phone system?

The SwyxWare solution is ideal as it enables you to take advantage of the business benefits of IP telephony and associated applications. It also has the functionality to help you set up a Call Centre or Helpdesk including automatic call distribution, call routing, ‘click to call’ from company database or CRM (Customer Relationship Management) system, call recording, conferencing plus the option of remote agents who can log in during peak periods.

• Internal helpdesk
• Intelligent call routing – calls can be seamlessly redirected to a number of your choice whenever you cannot take the call
• System Integration - Easy telephone integration with company database and CRM systems so that on incoming calls the appropriate contact window of the caller pops up and the contact information can be viewed instantly for a personal greeting
• Click to Call - Quick and easy ‘Click to call’ functionality for accurate dialling
• Pay as you use: Pay only for users logged into the system
• Remote access - via phone into the office, over a VPN connection, gives instant access to the same phone environment as in the office so the user can make and receive calls as if they were in the call centre
• CTI - offers many functions that perfectly integrate the phone with the PC world, providing critical telephony functions such as redial, call forwarding, transfer, hold and conference
• Call recording – so customer disputes can be settled or for training purposes
• Conferencing – easy to setup adhoc conferences, so any customer issues can be quickly resolved
• Automatic Call Distribution (ACD) – so calls get routed to the next available agent