Support Services
Support Services are an important factor to retain customers and establish a long-term relationship with them. A reliable telephone system is a key platform for customers running successfully their business. That’s why high operational availability is of such an importance.
Swyx is offering a vast variety of Support Services to its customers via its channel partners ensuring simple usability and continuous operations of SwyxWare solutions. Examples are remote Support Services like Help desk, Remote configuration and maintenance. Additional onsite services support the project planning, installation and troubleshooting of SwyxWare solutions.
Swyx is acting across whole Europe and is supporting already more than 9300 SwyxWare installations for its customers via its channel partners. Close co-operation with other market leading vendors ensure Services from Swyx for the whole SwyxWare Product portfolio.
Please choose from the following Support Services topics
Support News
- SwyxIt 2011 R2 Maintenance Pack 2 released (24.09.2012)
- SwyxIt 2011 R2 Maintenance Pack 1 released (23.05.2012)
- SwyxWebAccess 2011 R2 and SwyxIt! Mobile 2011 released (08.12.2011)
The newest Articles in Swyx Knowledgebase
- Settings Of Windows Power Options - Avoiding of interruptions in media streaming (new: 02.05.2013)
- New Firmware for all SwyxPhones available (V2 R0.95.0) (new: 25.04.2013)
- TPP: iLogixx MyCallCenter v7.0 - SwyxWare 2011 R2 (new: 19.04.2013)
- SIP Provider XPirio (AT) (new: 01.03.2013)
- SIP Provider VoiceWorks (NL) (new: 01.03.2013)
Interesting Articles in Swyx Knowledgebase
- Best Practices for using own VBScript code in ECR scripts
- Board number configuration for SX2 ISDN boards
- Changing the tracing level of the SwyxWare services
- ConfigDataStore API/SDK
- Configuration of headsets for SwyxIt! and SwyxPhone
- Connecting a SwyxIt! to a SwyxServer through a firewall
- Delete old trace-files, using a scheduled task
- Distribution of SwyxIt!
- Does my IP-Link (WAN-Link) satisfy the requirements to do VoIP ?
- General information on SIP devices/endpoints
- Hardware Recommendations (Overview)
- How to configure a VPN connection for a SwyxIt! user
- How to figure the installed SwyxWare version
- How to request permanent SwyxWare licenses
- Import user from LDAP directory or Excel sheet
- ISDN board driver versions
- Most recent SwyxPhone whitelist for SwyxWare
- ODBC Support
- Overview SwyxPhone firmware- and SwyxWare- version
- Overview to different PCI cards and slot types and ways to combine them
- Reasons for one way mediastreaming
- Reference - GSE System Functions
- Reference - Server Script API
- SIP Provider Compatibility List and Profiles
- Small Guide for Maintaining the IpPbx Database
- Supplementary Service Support (v4.4x)
- Support of Microsoft Exchange 2007, 2010 and Microsoft Office Communications Server 2007 R2
- Supported Operating Systems (Overview)
- SwyxIt! and audio problems of Vista
- SwyxIt! and Windows XP Service Pack 2 - DCOM settings
- SwyxIt! and Windows XP Service Pack 2 - Firewall settings
- SwyxIt! Client SDK - Versions
- SwyxIt! Mobile - compatibility list
- SwyxIt! under Windows Vista
- SwyxWare default tracing
- SwyxWare Function Codes
- SwyxWare license hardware coupling
- SwyxWare Versions
- SX2 DualPRI ISDN board configuration
- SX2 DualPRI V2 ISDN board configuration
- SX2 ISDN board configuration
- SX2 QuadBRI board configuration
- SX2 QuadBRI V2 ISDN board configuration
- SX2 SinglePRI V2 ISDN board configuration
- TAPI Support
- Tested SIP Provider
- Which Ports are used by SwyxWare (<= v6.01)
- Which Ports are used by SwyxWare (v6.02 - 7.0)
- Which Ports are used by SwyxWare 2011 and 2011 R2
Call Routing examples in Swyx Knowledgebase
- Best Practices for using own VBScript code in ECR scripts
- Check Outlook Calendar for Conference Room (CRM)
- Check Outlook Calendar for Conference Room (GSE)
- Check PIN for Conference Room (GSE)
- Custom VBScript Code - Access web pages within a script
- Custom VBScript Code - Call logging into database
- Custom VBScript Code - Call logging into textfile
- Custom VBScript Code - Caller verification in database
- Custom VBScript Code - CeBIT 2003 Parties
- Custom VBScript Code - Check for Bank Holiday
- Custom VBScript Code - Twitter incoming calls
- Custom VBScript Code - Valentines Greetings
- Reference - GSE System Functions
- Reference - Server Script API
- Request configuration and user data (incl. user status) within an Extended Call Routing script
- Short Message Service for left Voice Mails
- Speaking clock