Unified Communications

SwyxWare Features

SwyxWare Feature Highlights

Please find below highlight features of the current version SwyxWare Version.

Telephony Functions

  •  Call Waiting
  •  Caller list with date and time
  •  Selection of number for outgoing calls
  •  DTMF generation
  •  Hold
  •  Call Swap
  •  Microphone muting
  •  Name resolution for numbers
  •  Parallel calls (on external devices too)
  •  Inquiry
  •  Callback on Busy (internal and inter-location)
  •  Callback request, internal
  •  Hide Number for external calls
  •  Call Pickup
  •  Call Forwarding
  •  Signalling of a second call, configurable
  •  Phonebook with subscriber status
  •  Phonebook, global
  •  Phonebook, personal
  •  Transfer with Inquiry
  •  Blind Call Transfer
  •  Shortcut keys
  •  Dial from any Windows application with clipboard/Hotkey
  •  Block dialling
  •  Overlap Sending
  •  Vanity numbers
  •  Redial, automatic
  •  Redial list with date and time

Convenience Functions

  • Recording Wizard
  •  „One-Click Application Sharing“
  •  Application Sharing (with Web collaboration plugin,
    Teamviewer, SwyxIt! Meeting)
  •  Audio Modes (handset, headset, handsfree, open listening)
  •  Passive Call Intrusion2
  •  Intrusion on connection with the option of talking to one
    subscriber (Whisper Mode, Active Call Intrusion)2
  •  Intrusion on connection with the option of talking to both
    subscribers (Conference)2
  •  Selection of user name when program is started
  •  User pictures (automatic, manual)
  •  User/Roaming profiles
  •  Call Routing Manager (Intelligent call forwarding)
  •  Manager/secretary configuration
  •  Collaboration with a mouse click
  •  Collaboration plugin for Teamviewer
  •  Collaboration plugin for SwyxIt! Meeting
  •  CTI for Swyx IP system telephones (remote control)
  •  CTI/TAPI for IP phones
  •  Intercom
  •  Direct dialling of SIP addresses (URIs)
  •  Drag & Drop (e.g. phone numbers)
  •  Signalling of availability on Speed Dials
  •  Signalling of availability in phonebook
  •  Expanded redial functions
  •  Extended Call Routing2 with Graphic Script Editor (GSE)
    •  Actions: Connect to, loop, FollowMe, announcement,
      record message, generate e-mail, voicemail, receive
      DTMF tones, play string, remote inquir
    •  Decision-based actions
    •  Construction of complex call handling scenarios
    •  Expandable with user-specific COM objects or
      procedures in Visual Basic Script
    •  Calendar-based forwarding (away, busy)
    •  Cascaded execution of Call Routing scripts
    •  Hierarchical script execution
    •  „Number/Date/Time to Speech“ function
    •  Scripting with Visual Basic enhancements
    •  System variables (call duration, number, name, current
      date, current time, day of the week, date and time of the
      call, dialled extension, identification number (PIN)
    •  Support of script signature
    • Time- and date-dependent actions
    • Status storage in variables
  • FAX and DTMF support
  •  Fax integration2
  •  Group call delivery (parallel, sequential, rotary, random)
  •  Group signalling
  •  Group dialling
  •  HD ring tones
  •  Hook on/off support (handset)
  •  Hotkeys
  •  Instant Messaging between SwyxIt! clients
  •  Interactive Voice Response (IVR) via DTMF2
  •  Conference, initiated by subscribers
  •  Conference room2
  •  Configuration of IP system telephones with SwyxIt! client
  •  Context-sensitive Online Help
  •  Microsoft Windows user authentication
  •  Recording of calls with SwyxIt! client (manually and
    automatically) in all connections1, 2
  •  Lists of recordings
  •  Recording wizard (Export of recordings)
  •  Name search in phonebooks, Microsoft Outlook and
    Lotus Notes
  •  Speed dials freely configurable
  •  Speed dials in SwyxIt! client with Outlook calendar query
    (away, busy, free from/to)
  •  Dial by name from phonebook with Autocomplete
  •  Outlook/Notes2 support
  •  Rich Presence (logged off, accessible, away automatic, away
    manual, do not disturb, speaking, status text automatically
    from Outlook or manual)
  •  Call signalling for internal and external calls
  •  Call signalling, number dependent
  •  Call signalling, silent/optical
  •  SDK (Software Development Kit)
  •  SwyxIt! Skin concept
    •  Flexible user interface
    •  Skin editor for amending and creating your own user
      interfaces with your chosen graphics and animations
    •  Predefined user interfaces for different implementations
      and screen sizes
    •  Adaptable in design, e.g. tailor to corporate design by use
      of individual graphics
    •  Adaptable in functionality, e.g. number of speed dials,
      function keys, lines
    •  Switchboard interface with 140 speed dials and 6 line
      buttons with individual Call Journal
    •  Tab function for grouping speed dials and functions, e.g.
      for setting up organizational structures
    •  User pictures, selectable individually or system-wide
    •  Optimized usability in co-operation with ERCIS
      (European Research Center for Information Systems)
  •  SwyxIt! Web Extensions
    •  Linking of Intranet applications (CRM, Sharepoint, etc.)
    • Presentation of Web content in the SwyxIt! Skin
    •  Event-related updates to the display (e.g. for incoming
      or outgoing calls)
    •  Window technology
    •  Passing of parameters to a Web application (number etc.)
    •  Use of variables
    •  Mapping of events to speed dials and numbers
  • TAPI 2.2 (TSP) support for client
  •  Tip of the Day (when program is started)
  •  Different ring tones according to caller ID
  •  Supports terminal server environments
  •  Shortcut keys
  •  Video telephony
  •  Voicemail, recording of announcements
  •  Voicemail, remote inquiry³
  •  Voicemail, compression of voice messages4
  •  Voicemail, delivery via SMTP4
  •  Dialling out from all Windows applications via clipboard/
    Hotkey (specific support for Microsoft Internet Explorer)
  •  Dialling via Windows ”CallTo“ function
  •  Call Waiting, configurable
  •  Mapping of project numbers to outgoing calls

Call forwarding

  •  Call Routing Manager
  •  Follow-Me
  •  Do Not Disturb
  •  Default call handling for undeliverable calls
  •  Call forwarding if subscriber logged off
  •  Call forwarding if busy
  •  Call forwarding, remote configuration
  •  Call forwarding, calendar-based
  •  Call forwarding unconditional
  •  Call forwarding no reply

Conferences

  •  Three-way conference
  •  Unlimited number of conferences and participants2
  •  Conferences, dial-in via extension2
  •  Conferences, user-initiated (ad-hoc)
  •  Conference manager2
  •  (PIN-protected) Conference rooms2
  •  ”Listen only“ conference rooms2

Voicemail

  •  Announcement recording also remotely
  •  Unlimited number of voiceboxes4
  •  User-defined voice compression
  •  Remote voicemail checking (PIN-protected)3
  •  Individual announcements
  •  Sending via SMTP to any e-mail address4

Control of costs and calls

  •  Call Detail Records (CDR)
  •  Charges information from ISDN (Advice of Charge)
  •  Least Cost Routing (manually configurable)
  •  Call restrictions for subscribers (local public network,
    national, international, Europe-wide)
  •  Call restrictions for subscribers with White-/Blacklist

Microsoft Outlook/Microsoft Exchange Integration

  •  Query calendar information using the Speed Dial
  •  Start call from E-Mail
  •  Start call from calendar entry
  •  Display and create Outlook contacts from lists (Caller List,
    Redial List, list of recordings,a global and personal
    phonebook, callback requests)
  •  Display and create Outlook contacts during a call
  •  Selection of the contacts folders to use (personal contacts,
    global phonebook, released contacts folders from
    Exchange)
  •  Create a task request from a Speed Dial
  •  Create a meeting request from a Speed Dial
  •  Calendar-based call forwarding
  •  Name resolution from contacts in the SwyxIt! display
  •  Name resolution from contacts, opening the contact
    window
  •  Logging of calls in Journal
  •  Search in contacts
  •  Swyx Voicemail Player (listen to voicemails directly in
    Outlook)
  •  Call subscribers directly from Outlook contacts

Lotus Notes Integration²

  •  Query calendar information using the Speed Dial
  •  Start call from an E-Mail
  •  Display and create contacts from lists (Caller List, Redial
    List, list of recordings, global and personal phonebook,
    callback requests)
  •  Display and create contacts during a call
  •  Direct dialling from Lotus Notes
  •  Simple integration of customer-specific databases with
    wizard
  •  Create a task request from a Speed Dial
  •  Create a meeting request from a Speed Dial
  •  Calendar-based call forwarding
  •  Name resolution from contacts in the SwyxIt! display 
  • Name resolution from contacts, opening the contact
    window
  •  Search in contacts
  •  A variety of contact sources (personal contacts, global
    phonebook, released contacts folders)

Fixed Mobile Convergence²

  •  Mobile Extension Manager (MEM)
  •  ”One Number“ concept
  •  Control of MEM via DTMF sequences (function codes),
    enabling use with any mobile phone
  •  SwyxIt Mobile Client – App for Android and iPhone
    •  Call Journal
    •  Fast Dial-Up via IP
    •  Index strip in phonebooks and contacts
    •  Configuration of call forwarding
    •  Manual setting of the presence status
    •  Multisite support
    •  Setting of system-wide status text
    •  SwyxWare user pictures in the contact details
    •  Phonebook with status signalling
    •  Post Dialing Digits
    •  Dialling via MEM or directly (configurable)
    •  Redial list
    •  Access to local contacts
  •  WebAccess with access to Global Phonebook with status
    signalling (Presence)

Installation and Administration

  •  Graded administration rights (User, Team admin, Supervisor
    admin etc.)
  •  Administration and configuration of all server components
    via central administration
  •  Administration and configuration of all user settings via
    central administration
  •  Alternative numbers (configuration of additional outgoing
    numbers per user)
  •  Display of active calls
  •  Automatic server detection
  •  Automatic switch to standby server2
  •  Up to 30 ISDN B channels over one PRI connection
  •  Up to 2 PRI connections per gateway server
  •  Codec filters (prioritization of voice codecs)
  •  Codec transparency (use of devices with non-supported
    codecs)
  •  Internal BRI/PRI for connection of telecommunication
    systems as subsystems
  •  Internal BRI/PRI for data transfer
  •  Configuration via Microsoft Management Console (MMC)
  •  Microsoft Active Directory Integration
  •  Multi gateway server support (also at various locations)
  •  Number replacement table
  •  SNMP – Statistics compilation and traps
  •  Standby backup server with complete mirroring of all
    configurations2
  •  Site coupling
  •  Status display with Microsoft Management Console
  •  SwyxWare services can be multiply distributed in the
    network for load distribution purposes (except Mobile
    Extension Manager)
  •  Unattended SwyxWare installation (with script)
  •  Support of home office and branches with independent
    gateway and remote survival capability
  •  Support of SIP (Session Initiation Protocol)
  •  Encryption of voice data (SRTP), server-wide or per user
  •  Music on hold by means of selectable WAV or MP3 file

Quality of Service, Voice quality

  •  Line echo compensation (G.165)
  •  QoS (TOS, 802.1p, Diffserv, RSVP)
  •  Voice coding according to G.711 (64kbit/s)
  •  Voice coding according to G.729 (24kbit/s)
  •  Voice coding according to G.722 (High Definition Audio
    (64kbit/s)
  •  Voice compression

External connections (ISDN/SIP trunks, link between SwyxServer systems)

  •  Automatic Failover with dual PRI card (through-connection
    of public line to backup gateway behind)
  •  Up to 76 ISDN B channels per gateway
  •  Data transfer on internal BRI/PRI
  •  Call Detail Records
  •  ENUM support (Telephone number mapping)
  •  Charges information (Advice of Charge (AOC)
  •  Every ISDN line optionally configurable to NT/TE
  •  Configurable Least Cost Routing
  •  Line echo suppression (G.165)
  •  Power supply to internal BRI (Phantom power)
  •  Disable lines
  •  Site coupling of several SwyxServers as one network system
    •  Bandwidth management (Maximum number of calls per
      trunk)
    •  User pictures
    •  Codec filters
    •  Collaboration
    •  Instant Messaging
    •  Least Cost Routing
    •  Voice coding according to G.729 (24kbit/s)
    •  Voice coding according to G.722 (High Definition Audio
      (64kbit/s)
    •  Voice compression
    •  Presence signalling incl. status text between locations
    •  Callback on Busy
    •  Signalling and voice over IP
    •  Signalling over IP, voice over ISDN
    •  Inter-location functions configurable per link and service
    •  Inter-location phonebook (automatic update)
    •  Video telephony
  •  STUN support
  •  Clock synchronization between ISDN cards
  •  Supports SIP connections (SIP = Session Initiation Protocol)
    to ITSP (SIP trunking)
  •  Support of multiple gateways
  •  Connection restrictions for subscribers by authorization
    profiles (individually by authorization profiles, individually
    configurable for internal calls, local calls, long distance
    calls, international calls or any defined numbers and
    number range)
  •  Different PSTN access codes, e.g. to distinguish between
    business calls and private calls
  •  Preconfigured profiles for different SIP providers

Fax²

  •  Storage of incoming faxes in the formats: BMP, DCX, JPG,
    PCX, TIFF, PDF
  •  Connection of analog fax machines via IP a/b adapter
  •  Archiving of faxes
  •  Automatic distribution of incoming fax messages by suffix
    dialling (DDI and MSN)
  •  Automatic fax printout to network printer
  •  Automatic print of incoming and outgoing faxes and fax
    journals
  •  Faxing from any program with the print function
  •  Fax speed: TX 14400/RX 14400
  •  Fax over IP (T.38)
  •  Fax Server service
  •  Fax delivery to fax client
  •  Journals for receipt, sending, jobs and errors
  •  Configurable redial (time and number)
  •  Use of Microsoft Outlook contacts and global Exchange
    address lists for giving the recipient
  •  Broadcast of a fax message to multiple recipients
  •  Rapid display of fax documents directly on screen
  •  Sending of short notes in the cover page (Quickfax)
  •  Serial faxes
  •  Support of cover pages, forms and letters
  •  Forwarding of received faxes to other SwyxFax users or fax
    machines
  •  Delayed sending
  •  Central inbox for fax messages with no recipient
  •  Delivery of received faxes by SMTP to any e-mail address

1 Not available in combination with IP telephone
2 Requires additional licenses
3 Requires IMAP4 mail server
4 Requires SMTP mail server