This site displays all important features of the individual SwyxWare product versions. Software updates can be downloaded in our download area. A summary of all SwyxWare functions are available on the individual product sites.

SwyxWare Version 6.12

SwyxWare Version 6.12 is available for SwyxWare Essential, SwyxWare Compact and Hosted SwyxWare software implementations and offers a range of interesting and practical new features. A short summary is detailed below:

• New SwyxIt! Messenger: Be able to send your SwyxIt! co-workers an Instant Message. This is enabled through the new feature: SwyxIt! Messenger, which is available free of charge with the SwyxIt! softphone
• New SwyxIt! Web Extension: This free of charge capability provides a tool for Web content to be shown within the SwyxIt! skin.
• SwyxIt! Mobile V2.00: Shipped together with SwyxWare V6.12, delivers on many feature requests from customers and partners. SwyxIt! Mobile is now available for the BlackBerry (RIM) platform.
• SwyxWare Compact: SwyxMobile is now available as a standard feature within SwyxWare Compact
• SwyxIt! Dialler for S315: The new SwyxIt! Dialler mode enables the control of a SwyxPhone S315 via SwyxIt!
• Voicemail and Fax Improvements: Voicemail functionality has been extended in a number of ways and makes better direct access possible for frequently used functions.

More information about SwyxWare V6.12

• Integrated version of SwyxWare Essential/Compact and Hosted SwyxWare: SwyxWare V6.11 is the first SwyxWare release which integrates all three different SwyxWare product variants in a single package. This means the Hosted SwyxWare variant, the SwyxWare Compact CPE variant (for businesses with up to 10 users) and the SwyxWare Essential CPE variant (for businesses with 10s or 100s of employees) can be installed from a single resource. This allows the customer to benefit from the same level of technology and wide range of features, no matter which platform they choose
• Limit the number of users for a Feature Profile
• Limit the number of conference rooms: The two enhanced configuration options mentioned above provide the possibility to limit the number of users which can be assigned to a SwyxWare Feature Profile, and to limit the number of Conference Rooms which can be created in a SwyxWare installation. Especially for Hosted SwyxWare these settings offer an additional configuration option to define the self configuration possibilities provided for the Customer Administrator
• Special IP address handling schema for Hosting: SwyxWare v6.11 contains various enhancements in the field of the IP address handling to support special hosting scenarios
• Support for SX2-express QuadBRI ISDN board for PCI-Express Bus
• Customised context menu entries for 3rd party applications at Speed Dials in SwyxIt!

• SwyxMobile delivers Fixed Mobile Convergence (FMC). Mobile access to supplementary services, e.g.  call hold, swap, conference, record conversations, change call forwardings. Easy reachability via the office extension („One-Number - concept“). The additional SwyxIt! Mobile Clients are available for the mobile platforms ‘Symbian’ and ‘Windows Mobile’. SwyxMobile is part of the SwyxProfessional Option Pack and can be also purchased as separate Option
• The new SwyxPhone S315 is a cost-effective SIP phone that provides all the advantages of IP-telephony
• The new SwyxPhone L420p and L520p offer an integrated 10/100 base-T Mini-Switch. The in-built headphone connector provides optimal flexibility for power users
• New Web Browser-based Administration tool. This tool provides remote configuration of most settings without the need to access the Microsoft Management Console onsite
• Improved administration: administration profile, feature profile and bulk administration make the administrator’s daily work easier. Better bandwith-management between different sites Source-based Routing allows better management of calls
• Feature Codes. Enables all devices with DTMF capability to use specific SwyxWare functionality (e.g. remote inquiry or call forwardings)
• Some essential software design improvements in SwyxWare 6.10: optimised caching, automated compression, simplified Back-Up

• SwyxWare Essential - the natural successor to SwyxWare v5.01, providing an extendable IP telephony platform for businesses of all sizes
• SwyxWare Compact - for small businesses and autonomous branch offices with up to 10 employees
• SwyxConnect - an innovative and comprehensive ‘full service’ branch solution that enables SwyxWare to be utilised in smaller subsidiary or branch offices
• New Option Packs: SwyxConference (including Conference Rooms/Conference bridge and conferences with more than 3 participants), SwyxRecord (for user initiated call recording), and SwyxVoicemail
• SwyxProfessional Option Pack - combining Conferencing, CTI, ECR, Fax, (ad hoc) Recording, and VoiceMail Option Packs in a cost effective bundle
• SwyxMonitor Option Pack: ‘Permanent call recording’ on any trunk line plus silent call intrusion by supervisors
• SwyxStandby Option Pack: fall-back server solution for business continuity
• A very wide range of new SwyxWare features covering enhancements to multi-site support, SIP support, hunt groups, administration, call control and management, business continuity, and integration with Microsoft® Outlook®
• SwyxIt! Now - a highly-featured, standalone SIP client that provides business telephony features normally only found on telephone systems sold to high-end businesses. (This solution will be provided to small businesses and consumers via service provider channels under OEM agreements with Swyx.)

Server:

• Connections to Internet Telephony Service Providers (ITSP) using SIP trunking
• Support of Telephone Number Mapping (ENUM)
• Support of Simple Traversal of UDP over NATs (STUN)
• Voice compression G.729a
• Support of new telephony devices such as SwyxPhone L520s/L540 with Self Labelling Keys, additional key modules T520

Client:

• Call deflection
• Import/export function for personal phonebook
• HiFi ringtones
• New skin functionality: display of call history, e.g. for operators, easy volume adjustment with new slider objects
• Support of the new wireless headset H360

Server:

• Support for SIP devices

Client:

• Improved Outlook AddIn
  • Name resolution using Exchange Global Address List
  • Dialling from E-mail, Voicemail, Appointment and Contact (Icon in E-mail, appointment and contact form toolbar)
  • Dialling from all folders (Icon in main Outlook toolbar)
  • Improved Dial dialog (Address book button, resolve button, drop list for number types)
  • Dialling project codes from Outlook Dial dialog
• Hands-free listening with Handset P250
• Automatic NumLock switching
• Login Device Type Selection
• Access to user profile, call forwarding, sound wizard and local settings can be restricted by the administrator

• Support of Call Transfer functionality for KIRK IP-DECT
• Fallback SwyxServer support for SwyxPhone models

Server:

• Support for Windows XP Service Pack 2
• Support for KIRK IP DECT system
• Support of analog lines
• Support of new SwyxPhone L420e, L420s, L440
• Improvements to SwyxPhone L400 user interface

Client:

• Improvements for Windows Terminal Server
  • TAPI for Windows Terminal Services
  • CTI per default
  • No colour mode restrictions, special Terminal Client Skin available in server package
  • Logoff from SwyxServer when Terminal Client session is disconnected, logon when the session is reconnected
  • Local SwyxIt!, controlled via CTI (by SwyxIt! running in terminal session): no pop up, no response to hotkeys, different (black) tray icon, no tray icons for inbound calls, no Balloon Tips on tray icon
• Configuration of HookOff for headset
• Configuration of a substitute number (fake extension) on a line by the Administrator (using a different extension for outbound calls).
• Tool tip of a line displays short call history (information about tried transfers)

• Auto Attendant
• Additional device information for logged in users
• New default Skin
• New PhoneController Service
• Support of new SwyxPhone L400

Server:

• Support of Microsoft Windows Server 2003
• Computer Telephony Integration (CTI), Control SwyxPhone or SwyxIt! from another SwyxIt!
• Callback requests
• Compress voicemail attachments (PCM, GSM, G.711, user-definded)
• New or changed script API functions:
  • WaitForDisconnect, Hold, Activate, Disconnect
  • Hand control to destination script in ConnectTo
  • End RecordMessage with an arbitrary, configurable DTMF key or when silence is detected
  • Abort ConnectTo with an arbitrary, configurable DTMF key
  • Use a user-defined sound file instead of alert tone during ConnectTo
  • Specify start position in PlayMessage function
• Edit current calls phone call list entry from script
• Using MSDE 2000 as default database engine
• Deleting of arbitrary phonecall/redial list entries

Client:

• Call back Request, Call back on Busy, Call back on "speaking" speed dial
• Manually disabled lines keep disabled after logon/logoff
• Configuration of acoustic second call signalling
• Configuration of "Silent" call signalling
• Configuration of transfer via "HookOn"
• Voicemail Inquiry from SwyxIt!
• New hotkeys for minimize, conference, pickup group call, call back request, pickup call back and dialling from any application
• Caller list, redial list: allow deleting single entries
• New resizable lists, save and restore column width (phone book, caller list, redial list, my call back requests, recordings)
• Send E-mail from caller list
• Advanced ringing sound configuration (number depending ringing)
• Allow 99 line keys

• Conference Manager
• Extended Call Detail Records (CDR)
• File Caching on SwyxIt! and within SwyxServer to improve performance
• Disabling lines for incoming calls (SwyxIt!)
• Dialing out of each Microsoft Windows Application
• User changeable PIN for Remote Inquiry
• Standard Remote Inquiry
• Setting Standard Redirection from Remote
• Movable Standard Redirection Rules within the Call Routing Manager
• Displaying incoming calls, improved Pop-Up configuration (SwyxIt!)
• Configurable Line Echo Cancellation within SwyxIt!

Server:

• Intersite-coupling of sites with several SwyxServers
• Connecting home offices/external extensions
• Connecting small offices without own SwyxServer or SwyxGate
• Data compression
• Fax over IP (T.38)
• Supporting data connections on internal ISDN port (exception: X.31 (X.25 in D channel), precondition: Internal ISDN conduit is in the gateway)
• Forwarding of charging information to internal ISDN ports
• Automatic watchdog
• SwyxWare administration displays all active connections (external + internal)
• Remote voicemail inquiry from any phone (by access to mail server, IMAP4)
• Optical display of new voicemails on SwyxPhone
• "External" users in global phonebook
• Extended Call Detail Records

Client:

• Automatic server configuration (via DHCP or DNS)
• Fallback (backup) server
• Remote voicemail inquiry
• Acoustic indication of new voicemails by changed dialling tone
• Editable display
• Improved file caching
• Voice compression
• Choice of Outlook Contact Folder

Option Pack Extended Call Routing:

• Several new blocks
• Use of logic expressions
• Insertion of own Visual Basic Script Code (e.g. to access data bases)
• Improved line management
• Restricted use of GSE
• Different groups of toolbars

• Internal S0
• Conversation recording (manually/automatic)
• Application Sharing with a mouse click during conversation
• Choice of any Outlook Contact Folder to identify caller
• Display of name from Outlook Contacts in SwyxIt!'s display and lists
• Free assignment of MSN/extensions for outgoing calls
• Mapping of project numbers to outgoing calls
• Call restrictions
• Advice of charge from the ISDN
• Configuration of CDRs via MMC
• SwyxWare Option Pack SwyxFax
• SwyxWare Option Pack Extended Call Routing

• SwyxServer and SwyxGate available for LINUX
• Call Detail Records
• Editable LCR tables
• Support of 4xS0 gateways
• Secretariate configuration
• Support of SwyxIt! Handset USB
• Automatic redial
• Choice of sound devices for phoning and ringing tones
• SwyxIt! supports 'Always on top' functionality
• Volume control within SwyxIt!
• Copy and paste of action and information keys between skins
• Library skin
• New skin designs, new preconfigured skins (e.g. poweruser, operator)

• Call Routing Manager
• Follow Me-Actions depending on Microsoft Outlook Calendar
• Status signalling on name keys
• Caller identification by Microsoft Outlook Contacts
• Logging of all calls in Microsoft Outlook Journal
• Support of comfort functions with SwyxPhone
• Group functionality
• New skins

• Voicemail
• Music on Hold
• Voice codecs per G.711
• Administration per Microsoft Management Console (MMC)
• Individual user skins
• Skin editors
• Comfort functions (call park, swap, pcik-up, transfer)
• Blockdialing and overlap sending
• Fax and DTMF support (SwyxGate)
• Hook on/off support
• Least Cost Routing
• Support of H.323 clients
• Caller and redial lists
• Phone book with status signalling
• and many more