To increase your average revenue per user, you need to differentiate your enterprise telephony service by offering a better service than your competitors.

In addition to the wealth of functionality included as standard within Hosted SwyxWare, there are a range of optional license-based features that enable you to offer a full range of service options, from the very simple to the very sophisticated.

Per User Options:

• Use of system phones
• CTI for system phones (SwyxCTI)
• PBX features for mobile phones (SwyxMobile)
• Individual voicemail accessible by phone inquiry and also delivered by email attachment (SwyxVoicemail)
• Individual desktop fax service  for sending and receiving faxes (SwyxFax)
• Graphical script-based call routing for incoming calls with powerful features including IVR and hunt groups (SwyxECR)
• Call recording activated by soft phone user during a call (SwyxRecord)
• Call monitoring and intrusion e.g. for call centre supervisor (SwyxMonitor)

Options for each Virtual-PBX:

The following capabilities can be offered for all of the users of a specific Virtual-PBX i.e. on a per business customer basis.

• Conference rooms/conference bridges
• Parallel Voice channels (for external calls, a minimum of 1 voice channel is required)
• Parallel T.38 fax channels Related Links: Hosted SwyxWare Product