Servizi assistenza
I servizi offerti dall'assistenza sono un aspetto fondamentale per la soddisfazione dei clienti e un rapporto a lungo termine. Anche un impianto telefonico affidabile è importante per raggiungere gli obiettivi aziendali. Un ruolo importante in questo contesto compete alla continua disponibilità cioè alla garanzia di funzionamento dell'impianto. Attraverso i propri distributori Swyx offre una serie di servizi di assistenza per garantire il funzionamento continuo delle soluzioni SwyxWare. Ad esempio servizi remoti come il helpdesk, configurazione e manutenzione remota nonché diversi servizi offerti in loco come progettazione, installazione e la soluzione di problemi.
Swyx è presente in tutto il continente europeo e tramite la rete di partner assiste oltre 9300 installazioni di SwyxWare. Swyx opera in stretta collaborazione con leader di mercato per garantire servizi e prestazioni unitari e compatibili per tutti i prodotti SwyxWare.
Per un approfondimento sui servizi di assistenza si consiglia di consultare i seguenti argomenti
Notizie attuali
- SwyxIt 2011 R2 Maintenance Pack 2 released (24.09.2012)
- SwyxIt 2011 R2 Maintenance Pack 1 released (23.05.2012)
- SwyxWebAccess 2011 R2 and SwyxIt! Mobile 2011 released (08.12.2011)
Gli articoli più recenti contenuti nella Swyx knowledgebase
- Settings Of Windows Power Options - Avoiding of interruptions in media streaming (nuovo: 02.05.2013)
- New Firmware for all SwyxPhones available (V2 R0.95.0) (nuovo: 25.04.2013)
- TPP: iLogixx MyCallCenter v7.0 - SwyxWare 2011 R2 (nuovo: 19.04.2013)
- SIP Provider XPirio (AT) (nuovo: 01.03.2013)
- SIP Provider VoiceWorks (NL) (nuovo: 01.03.2013)
Articoli interessanti della Swyx knowledgebase
- Best Practices for using own VBScript code in ECR scripts
- Board number configuration for SX2 ISDN boards
- Changing the tracing level of the SwyxWare services
- ConfigDataStore API/SDK
- Configuration of headsets for SwyxIt! and SwyxPhone
- Connecting a SwyxIt! to a SwyxServer through a firewall
- Delete old trace-files, using a scheduled task
- Distribution of SwyxIt!
- Does my IP-Link (WAN-Link) satisfy the requirements to do VoIP ?
- General information on SIP devices/endpoints
- Hardware Recommendations (Overview)
- How to configure a VPN connection for a SwyxIt! user
- How to figure the installed SwyxWare version
- How to request permanent SwyxWare licenses
- Import user from LDAP directory or Excel sheet
- ISDN board driver versions
- Most recent SwyxPhone whitelist for SwyxWare
- ODBC Support
- Overview SwyxPhone firmware- and SwyxWare- version
- Overview to different PCI cards and slot types and ways to combine them
- Reasons for one way mediastreaming
- Reference - GSE System Functions
- Reference - Server Script API
- SIP Provider Compatibility List and Profiles
- Small Guide for Maintaining the IpPbx Database
- Supplementary Service Support (v4.4x)
- Support of Microsoft Exchange 2007, 2010 and Microsoft Office Communications Server 2007 R2
- Supported Operating Systems (Overview)
- SwyxIt! and audio problems of Vista
- SwyxIt! and Windows XP Service Pack 2 - DCOM settings
- SwyxIt! and Windows XP Service Pack 2 - Firewall settings
- SwyxIt! Client SDK - Versions
- SwyxIt! Mobile - compatibility list
- SwyxIt! under Windows Vista
- SwyxWare default tracing
- SwyxWare Function Codes
- SwyxWare license hardware coupling
- SwyxWare Versions
- SX2 DualPRI ISDN board configuration
- SX2 DualPRI V2 ISDN board configuration
- SX2 ISDN board configuration
- SX2 QuadBRI board configuration
- SX2 QuadBRI V2 ISDN board configuration
- SX2 SinglePRI V2 ISDN board configuration
- TAPI Support
- Tested SIP Provider
- Which Ports are used by SwyxWare (<= v6.01)
- Which Ports are used by SwyxWare (v6.02 - 7.0)
- Which Ports are used by SwyxWare 2011 and 2011 R2
Esempi per procedure call routing nella Swyx knowledgebase
- Best Practices for using own VBScript code in ECR scripts
- Check Outlook Calendar for Conference Room (CRM)
- Check Outlook Calendar for Conference Room (GSE)
- Check PIN for Conference Room (GSE)
- Custom VBScript Code - Access web pages within a script
- Custom VBScript Code - Call logging into database
- Custom VBScript Code - Call logging into textfile
- Custom VBScript Code - Caller verification in database
- Custom VBScript Code - CeBIT 2003 Parties
- Custom VBScript Code - Check for Bank Holiday
- Custom VBScript Code - Twitter incoming calls
- Custom VBScript Code - Valentines Greetings
- Reference - GSE System Functions
- Reference - Server Script API
- Request configuration and user data (incl. user status) within an Extended Call Routing script
- Short Message Service for left Voice Mails
- Speaking clock