SwyxWare Version 6.20

SwyxWare Version 6.20 offers a variety of improvements in Devices, Fixed Mobile Convergence (SwyxMobile) and Administration.

Version 6.20 provides support of new SwyxPhones: 

• SwyxPhone L620
• SwyxPhone L640
• SwyxPhone L660
• SwyxPhone L680

Thanks to CorNetIP support, the new SwyxPhones offer full system phone functionality. All devices feature a swivel graphic display (from L660, in color). The new SwyxPhones are deliverable in the two color variants: “ice blue” and “lava” (SwyxPhone L680 in silver blue metallic). The SwyxPhones L6xx offer all the familiar features recognized by customers from the SwyxPhone L4xx and L5xx system phones, such as CTI functionality or access to SwyxWare phonebooks and caller lists. SwxPhones Lxx. convey a professional image with the right mixture of minimalistic design, user-friendliness and high-quality finish. The SwyxPhones L6xx supplement the proven L4xx and L5xx.

Optional expansion modules (key modules) are available for SwyxPhones L640, L660 and L680. All models are also available as a Gigabit variant. The SwyxPhone gigabit models will not be held in normal stock, but will be deliverable to order.

In adding Ascom i75 to its portfolio, Swyx offers a high-tech Wifi handset from V6.20. The Ascom i75 Messenger is connected to SwyxWare via SIP. The Ascom i75 Messenger is designed specially for harsh environments an features an intuitive user interface with a large display and a four way navigation button. This portable, compact and multipurpose Wifi handset not only meets the demands of industry, retail and hotel but is also ideal for any office environment.

SwyxIt! Mobile (Symbian) offers dual-mode support from V6.20. In doing so, Swyx combines the two most important technical approaches in Fixed Mobile Convergence: If there is a suitable WLAN infrastructure in the company, SIP/WLAN can be used for phone calls. If SIP/WLAN is not available, the GSM cellular network is used. Selected Nokia Dual Mode mobile phones which run under the Symbian 3rd Edition operating system (e.g. E65, E61i, E90) are supported.  Using a white list, the SwyxServer automatically detects during SIP registration whether the mobile phone concerned has Dual-Mode capability. In this case, the SIP mode is displayed in the SwyxIt! Mobile user interface. Please note, that it is possible that the SIP stack required for dual mode has been deactivated or removed by the cellular network operator.

In SIP mode too, all calls are routed via the SwyxServer/ MEM.  In contrast to many competitor products, all SwyxIt! Mobile features are also available in SIP mode. The user can select a preferred mode, e.g.:

• use only SIP
• first SIP. If SIP not available, then GSM

The current mode (SIP or GSM) is displayed in SwyxIt! Mobile. The main features of dual-mode support are as follows:

• Calls are routed over the company-internal WLAN network without affecting costs
• SIP/WLAN and GSM mode in a single application
• Real alternative to DECT Multicell systems
• Roaming between WLAN and GSM
• All SwyxIt! Mobile functions are also available in SIP mode (Hold, Call Swap, Transfer, Conference, Set Forwarding, Voicemail checking, Conversation Recording)

SwyxWare Version 6.20 enables integration into the Microsoft Active Directory management tools. This makes it easier for the administrator to manage even major SwyxWare installations:

• SwyxWare user administration can be handled within the Microsoft Active Directory management tools
• There is an additional tab in the Windows Properties (as for Microsoft Exchange)
• Adding users via Active Directory leads automatically to the setting up of a user in the SwyxWare
• Deletion of a user in the Active Directory leads automatically to the deletion of a user in the SwyxWare

It is now possible to specify and/or change a system-wide Standard Skin. This new/changed skin is then automatically used after the next logon by all users. This was not previously possible in existing SwyxWare installations. Administrators can use this method to simplify the implementation of company guidelines, for example, such as those for corporate design.  It also makes it easier to implement certain SwyxIt! Web extensions uniformly throughout the company.

In Version V6.20, forwarded calls are given an additional entry with Caller ID (if available) for the caller, as well as the number of the forwarder.

Example:

Employee A in the central office picks up an external call. He forwards the call to employee B.  Previously, B’s caller list contained only the call from the central office (employee A). In Version 6.20 there is an additional entry in this case, with the original external caller and Caller ID (if available).

It is possible to specify one of the lines of the SwyxIt! or of a SwyxPhone as the standard line. When a call is ended, this line is automatically selected and thus used for new outgoing calls. Naturally the user can also select any line manually before dialing. The mechanism also works on the SwyxPhones. In this case the default line is not set via the telephone menu, but within SwyxIt! or the SwyxWare Web Administration.

The Tracing Tool has been further enhanced. The following functions are possible:

• Compression of trace files
• Possibility of uploading SwyxWare configuration files
• Possibility of uploading network configurations

Since Version V6.12 of SwyxIt! Mobile it has been possible to import the XML-based configuration settings as a configuration file. This simplifies the administrative tasks, and enables the company to implement a standardized company and security policy.  With SwyxIt! Mobile V6.20, the configuration file can also be imported via URL. A mobile import is also possible in this way (provided there is the necessary data connection).

In addition, SwyxIt! Mobile for Windows has a new large dialpad in Version 6.20. Dialing within SwyxIt! Mobile has become much more convenient.

SwyxIt! gets two new menu items:

• Support Update Check: If this menu item is selected in Swyxit! Help, the corresponding Swyx web page is opened with the “Support Update Check”. This tells the user which SwyxIt! version he is presently using, and whether a newer version may be available.
• Skin Download: If the user selects this SwyxIt! menu item, it will let him see whether there is a new skin ready for download on the relevant Swyx website.